• Product manager for enterprise software contracts and licensing for UW-Madison• Portfolio includes 30+ distinct software packages • Service Owner for Campus Software Library which provides software to faculty, staff and students • Negotiate annual contracts and licensing terms for $5.8 Million in software packages• Established and maintained communication to staff and customer base • Vendor Manager for Enterprise License agreements • Process Owner for software access, business case justification, procurement • Provide support for managed software packages and act as liaison for customer with vendors• Organized outreach events for software education and utilization• Process improvement consulting for inventory, asset management, procurement

Manage Software Licensing for UW-Madison Site Licensed SoftwareRelationship managementCampus engagement/Customer outreachVendor managementCoordinate Customer Support PathwaysLiaison with Procurement on contracts, purchasing, renewalsLiaison with Logistics for Distribution/DeploymentLiaison with Product/Service owner to prioritize development projects and service improvementsLiaison with Financial Services and Product/service Owner for Budgeting, Business case analysisLiaison with Communications for rollout, outreach, marketing, promotion, event management, etcCustomer Engagement TeamOnboarding TeamAsset Management TeamProject Portfolio Team

• Intermediary for Networking, Field Service, Management, Electrician, Purchasing, Vendor, and Client groups• Documented and implemented inventory and asset tracking procedures • Researched and procured new and used equipment for Networking Group• Established and maintained stock levels for consumable inventories, for Networking Groups • Designed and implemented procedures for $100 Million+ inventory• Reclaimed equipment, removed settings and code, and prepared for recycle or sale. • Negotiated sales and service contracts with vendors, distributors and internal purchasing group • Designed Wireless placement plans for University Buildings • Worked directly with customer base on survey and troubleshooting UWNet Wireless implementation • Upgraded and wiped code for Cisco 1231/1242 Wireless Access Points and Cisco 3550/3750 series equipment.

Directly supervised 30 independent contractors with high touch customer service positions.Established and maintained quality standards in organization customer service and communication skills.Led education and training workshops for staff.

Founded Non-Profit Org to raise money for community service groups and scholarship funds, currently over $100,000.Worked with City, State, and Federal offices in organization of grants and fund raising events.Directed NPO toward a 240% growth in participation and 3000% increase in fundraising over 5 years