Account Coordinator
Current• Develop and maintain Standard Operating Procedures (SOPs) and process maps, streamlining workflows for email campaign delivery and internal team processes• Prepare for daily internal meetings with the Senior Account Manager to review email campaign status and manage project timelines using DevOps and Kanban boards• Contribute to training material development, aiding colleagues in transitioning between accounts and managing team schedules and resources effectively• Implement quality control measures, reviewing and providing feedback on client briefs, email assets, and target files, resulting in increased client satisfaction• Demonstrate technical capabilities by discussing journey flows with clients, creating journey flows in Salesforce Marketing Cloud, and leading brief walkthrough meetings• Achieve quantifiable results, including identifying hundreds of feedback items, supporting 75+ client email journeys annually, and generating additional revenue through quality control efforts• Create and deliver over 25 client-facing retrospective presentations and revamp retrospective report builds, saving administrative time by ~30 minutes per report
