Technical Support
Started at the Help Desk December 2003.Promoted to a Tech Lead and assisted with the integration of a major company September 2015.- Worked to integrate Covidien's Help Desk with the Medtronic Help Desk within 6 months.- Lead a team of between 7 and 11 employees.Promoted to a Business Analyst March 2017 working as a Release Manager for Service Now.- Managed all releases to the Test and Production environments for Service NowRole transitioned to IT Technologist November 2022 working on Service Now.