Chris Lichner Email & Phone Number

New Cumberland, Pennsylvania, United States

New Cumberland, Pennsylvania, United States

- Diagnose and resolve problems in response to customer reported incidents; consulting with users to identify needs and requirements.- Developed training materials to ensure a common baseline among the capabilities of other technicians.- Install, troubleshoot, and maintain hardware and software, specific to agency requirements.- Ensure the rigorous application of information security and information assurance policies, principles, and practices.- Developed a PowerShell script to quickly and repetitively set up remote caching.- Perform regular Active Directory maintenance, coupled with occasional user account troubleshooting.

Camp Lejeune, Nc

- Installation, configuration and management of virtual environments using VMware to run Windows Server 2012 R2 and 2016 to support Microsoft Active Directory, DNS, DHCP, Microsoft Exchange, and Public Key Infrastructure.- Provided technical expertise for the configuration and installation of server-related processes.- Served as point of contact for the creation and management of multiple military agencies Active Directory accounts, providing the abilities to coordinate and support tactical exercises.- Incorporated effective Group Policy management to efficiently administrate more than 600 user and computer accounts.- Created and implemented the automation of the creation of user accounts using Windows PowerShell- Built, maintained, and monitored three secure multi-site Active Directory domains for seven months at a 99.9% availability.- Deployed, managed, and troubleshot multiple advanced Windows server roles including Microsoft Exchange, Windows Deployment Services, and Windows Update.- Advised my superiors on all matters pertaining to planning, installation, operation, and maintenance of systems equipment.- Implemented and documented a new technology in use at Communications Company, Combat Logistics Regiment 27, USMC- Created and configured a new training area hosting 12 servers, three routers, and three switches.- Authored a simplified training document to improve overall efficiency for 60 coworkers.- Provided 24-hour support to over 100 users and over 300 end devices- Maintained 100% accountability of Secret Assets totaling to 2.2 Billion dollars.

Camp Lejeune, Nc

- Helpdesk Administrator providing immediate support to over 50 users during high-intensity military operations.- Configure Cisco routers and switches to support Marine Corps training operations.- Deployed over 10 Secure Site-to-Site Virtual Private Networks utilizing Cisco routers.- Maintained a ticket tracker to record problems and their remedial actions.- Ensured proper installation of cables, operating systems, and software.- Performed weekly maintenance on communication equipment which included basic repairs, accountability, and ensuring the hardware was operational.- Coordinate and support Video Teleconference (VTC) requests.- Secured all platforms and services provided according to published procedures.

Bachelor Of Applied Science - Basc, Information Technology

ATTENDING MSSA Microsoft Software & Systems Academy (MSSA) is an 18-week technical course developed by Microsoft to learn.

Data Systems Technician

Data Network Technicians are responsible for the installation, configuration, and management of data network systems in both stand-alone.

High School Diploma, General Studies