Chris Lindsay Email & Phone Number

Renton, Washington, United States

Renton, Washington

• Partnered with (and for a time was embedded in) the D&D creative team to manage the playtesting and release of the fifth edition of the game, which ultimately sold more copies than all previous editions combined.• Drove significant growth in the active membership of the D&D Adventurers League organized play program and community, more than doubling its size over a five-year period.• Founded the Yawning Portal, an online platform powered by Bevy to facilitate online tabletop D&D play and drive increased engagement through the global pandemic and beyond.• Increased fan engagement and loyalty, resulting in a consistent year-to-year revenue growth of over 20% for the lifetime of fifth edition Dungeons & Dragons.

Renton, Washington, United States

• Founded and managed the Dungeon Masters Guild, a platform for fans to showcase and sell their homebrewed Dungeons & Dragons content. At last count there were thousands of contributors showcasing tens of thousands of products.• Partnered with Legal to establish a streamlined process for receiving and managing IP infringement reporting, decreasing processing time by 75%.

Renton, Washington, United States

• Established and managed a highly successful training program, hiring trainers, developing curriculum, and implementing a robust QA process for a rapidly growing team of over twenty employees.• Streamlined the onboarding process for new representatives, resulting in a 50% increase in productivity beginning day one through training completion, a minimum three-month process.• Implemented and integrated a new CRM and knowledge base with support from RightNow Technologies, increasing customer service capacity while reducing the overall workload of each representative by 20%.

Renton, Washington, United States

• Established a standard for monthly performance and worked directly with front-line representatives to identify pain points, establish new processes to manage those, and coach them for success.• Conducted monthly performance evaluations and provided constructive feedback to team members, fostering a culture of continuous improvement and professional development.

Renton, Washington, United States

• Increased overall team productivity 50% by working a previously unmanageable inbox of Dungeons & Dragons queries and concerns and bringing incident resolution into a position of exceeds expectations.

Renton, Washington, United States

• Developed and edited adventure content for the Living Greyhawk campaign, a global organized play program, ensuring high-quality and engaging content for players worldwide.• Provided creative consultation for campaign direction and development, collaborating with the staff Content Manager to create additional compelling content.

Executive Mba, Business, Management, Marketing, And Related Support Services

Master Of Arts, Teaching

Bachelor Of Science, English