Chris Lloyd-Smith Email & Phone Number

Conduct and analyze Reinforced Learning from Human Feedback sessions with AI platformsValidate/Audit/Correct response qualityPromoted to T2 Generalist

Richmond Hill, Ontario, Canada

✅ Handpicked to oversee logistics operations – technology deployment, solution integration, asset movement & transportation, ISO accreditation, CVOR compliance, inventory control, project management, and end-of-lease program execution. Negotiated contracts & pricing agreements with 3PL providers to optimize procurement processes and reduce costs.👉 Delivered IT deployment and reverse logistics solutions to help IT OEMs and financial companies with technology-lifecycle management, lease options, reuse & recycling, ITAD asset reselling and remarketing, and warehousing.👉 Reduced asset return turnaround time by planning and leading end-of-lease programs throughout Canada, including performing asset inspections, documenting agreements, and arranging white glove transportation.👉 Optimized routing and scheduling, improved vehicle movement monitoring, and increased asset security.👉 Procured, managed, and distributed IT assets to meet the needs and demands of a diverse client base; cultivated solid vendor relations, negotiated rates, and trained 3PL providers to deliver premium-quality managed services and solutions.Key Impact & Metrics ✨👇📌 Received a 100% safety rating for three consecutive years, eliminated workplace incidents and accidents, minimized potential liabilities, and prevented regulatory fines & penalties by creating rigorous policies and safety training programs.📌 Decreased 500% route planning and pick & pack order time by 200% through the launch of intelligent mapping software.📌 Saved costs through efficient invoicing, accruals, and P&L management, including implementing cost-effective measures & strategic logistics plans, revamping asset management processes, and optimizing inventory management strategies.📌 Directed a 20+ member team in deploying advanced technological solutions in corporate, educational & medical facilities.

✅ Brought on board to manage warranty operations - repair claims, service delivery, team training initiatives, quality assurance, and customer & vendor relations. Provided technical support to help customers with complicated repair procedures. Conducted root cause analysis, recommended sustainable IT solutions, developed corrective action plans, and troubleshot issues.👉 Inspired, mentored, and led a dedicated team of 4 technicians in an IT lab environment; improved the resolution rate for complex IT warranty issues by instructing problem identification and troubleshooting methodologies.👉 Created a rotating schedule for on-call support to ensure 24/7 availability for critical IT warranty issues. Empowered technicians to handle warranty challenges independently by creating training programs and conducting regular meetings.👉 Strategized a continuous improvement feedback loop, submitted data-driven reports, and implemented a customer feedback mechanism to earn repeat business, refine IT warranty processes, and enhance customer experience.Key Contributions ✨👇📌 Maintained high customer satisfaction rates through timely warranty claim processing and resolution.📌 Reduced processing time by implementing innovative approaches and helping integrate efficient tracking systems.📌 Employed warranty analytics tools and conducted comprehensive data analysis to monitor trends and patterns, drive OEM design enhancements, identify improvement opportunities, streamline processes & ensure efficient documentation.