Policy officer at the Scottish Government with responsibility for reserved benefits, citizen’s basic income and minimum income guarantee.

Working on a group and one-to-one basis to assist long term unemployed candidates into work.Utilizing a number of motivational, challenging and goal setting techniques to instill business ethics into clients with a view of promotiong confidence within the workplace.Building rapport with customers through challenging times in their life while still motivating them to keep their contractual responsibilities within the work programme.Developing working relationships with both the clients and the employer branch of the company in order to best represent my customer.Building confident relationships with businesses to encourage employment opportunities to be offered to candidates within Working Links.

I have been fortunate to find that what began as an exercise in personal development within an area that I am passionate about has provided me with excellent developmental opportunity as well as additional employment which I am devoted to outside my day-to-day working hours. Fully trained as a Tae Kwon Do instructor, one of my many key roles is to continually discover ways to safely advance the skills and development of my students and ensure class performance is up to standard.Rigorously keep up to date with current standards of practice within my martial art and within governing laws.Provide reliable cover when required to ensure smooth running of all classes on a day-to-day basis.Effectively manage all clubs dealing with tuition fees, licensing, insurance, hall hire and equipment stock.Be a positive role model for my students and peers as well as advising them in any way I can including issues that may arise which are out with the confines of the martial art.Search for productive ways to enhance all aspects of my students’ learning experience and where it can be improved to effectively progress their personal development and challenge myself further as an instructor.

Liaising with consumers/companies, providing information on consumer protection policies.Maintain bespoke databases, ensuring applications and customer details and events are up to date.Ensure adequate stock is continuously available for any events that arise. This requires me to keep up-to-date on all current and previous projects at all times.Work with external partners to collate a quarterly trade newsletter including email and web versions. This requires excellent organisational skills. Provide administrative support to the healthy living award team and other departments within the organisation. An ability to work to strict deadlines is crucial in this aspect of the role, especially when it concerns encouraging companies to renew their awards before expiration.Advise clients that have undertaken the award to help to keep momentum going towards the goal.

As a benefit processorFirst point of contact for customers who have logged an application with Jobcentre Plus, prioritise caseloads appropriately and address and be understanding of each individuals personal circumstances throughgout. Process various requests such as benefit applications and notification of a change of circumstances using meticulous attention to detail to ensure an accurate end result.Handle unexpected telephone enquiries from the public and managers within the DWP. This requires a proactive approach and a very hands on, organised approach.Entrusted with managerial tasks such as scheduling staff cover to meet forecast requirements as well as assisting in real time management of telephony operatives.Appointed as key coach for the team as well as a representative when there are visitors for performance monitoring.Recognised as fully trained as a real time operative responsible for ensuring all service lines have adequate cover at all times.Responsible for reporting to MI as well as resolving any arising issues as and when they happen with the view of settling these as soon as possible to ensure smooth running of duties to be performed and completed proficiently.

Responsible for updating and maintaining complex filing systems.Undertake cash handling duties such as ensuring the register was balanced.Provide excellent customer service.Be a friendly and approachable member of staff for customers.Responsible for the general maintenance of the store as well as undertaking opening and closing duties.