Technical Support - Over 20 years’ experience in providing technical support for both corporate (at a vital level) and consumer markets. Excellent data analysis skills including root cause analysis, fault analysis and spares management.Excellent interpersonal, Microsoft Office, documentation and oral communication skills with proven ability to perform well under pressure, managing priorities and meeting deadlines.Products: Microwave, Broadcast, UHF/VHF and Satellite Radio, and Network Management Systems.TQM & Continuous Improvement - Development and implementation of robust Quality procedures to mitigate risks, provide traceability and accountability (including testing, documentation, contracts, tenders/bids, policies and procedures) to ISO accreditationProfessional manner and a meticulous attitude to technical, operational and financial analysis Implement streamlined operations and cost cutting processes to improve business growthDepartment Management - Experience in a key leadership role across service delivery and management of technical teams.Belief that “your people are your biggest assets in business” and ensure encouragement to know how valuable they are, including the ability to empower staff to take ownership of their customers/projectsImpart positivity and direction within a unified team to achieve a common goalExperience in compliance, accountability and team member developmentAcutely knowledgeable on aspects of organization’s daily business policies, procedures and operations.Site Management - Ability to assume complete site responsibilities to allow staff to focus on their own project workProvide design and coordination for OHS/EMG Response activities for the site.Clear communications and coordination with other businesses on site (3 businesses onsite)Pro-active site maintenance and security to minimise safety risks or operational issues onsiteAbility to communicate enormous pride in contribution that site staff provide to the site.
