Chris Lothrop Email & Phone Number

Naperville, Il

Oak Brook, Il

Cape Cod

Attending Networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Owner/PrincipalOwned and operated an upscale home furnishings and interior design business. As the owner, was responsible for all aspects of the operation and included sales, marketing, staff selection and management.

Senior Director | New Business ConceptsCreated 3 new restaurant concept operating systems that exceeded guest expectations 92% of the time.Led the implementation of McDonald's with the Diner Inside, and achieved the $750,000 incremental sales target in each of 8 locations.

Department Director - Operations Development Championed development of, and led plan for implementation, communication and ongoing support of the Made for You operating system in 12,000 U.S. restaurants.This implementation was a milestone in McDonald's history because it defined a turning point in the operating philsophy of the restaurants.Partnered with the owner/operator community for a viable solution to the financial opportunity.

Home Office Director - Operations Development DepartmentSuccessfully led the opening of 1,143 new venue restaurant locations in one year.Achieved an incremental $80 million in sales as director of development and implementation of non-traditional restaurants into locations such as Wal-Mart, airports,universities, oil alliances, street retail and shopping malls.Developed, tested and implemented the McDonald's Playplace concept across 686 locations in the first year of the concept, and realized $275 million in incremental sales.

Staff Director - Operations Development DepartmentAccountable for the development and implementation of the Staging Operating System into 9,800 domestic restaurants in 1993.

Field Service Manager - Cleveland Regional Office 1990 – 1991 (1 year) Led the nation's #1 franchise support department, and was recognized at the US National Operations Convention; acknowledged for redefining the franchisee expansion criteria and achieving 8.5% ($30 million) sales increase.The franchisee expansion criteria are still in practice today. Operations Manager - Cleveland Regional Office 1988 – 1990 (2 years) Achieved a turnaround in the Cleveland market of $4.6 million in sales increase accomplished through restaurant staff caliber improvements, market incentives and instilling pride by addressing needed reinvestment opportunities.Increased profit after controllable expenses in the Cleveland Market by $3 million (7%) while improving overall operations and achieving an 11% sales increase. This was achieved through staff quality improvements, training and restaurant renovation. Regional Training Consultant - Cleveland Regional Office McDonald's Corporation Public Company; 10,001+ employees; MCD; Restaurants industry 1986 – 1987 (1 year) Business Consultant - Cleveland Regional Office McDonald's Corporation Public Company; 10,001+ employees; MCD; Restaurants industry 1983 – 1986 (3 years) Area Supervisor - Boston Regional Office McDonald's Corporation Public Company; 10,001+ employees; MCD; Restaurants industry 1980 – 1983 (3 years) Restaurant Manager - Boston Regional Office McDonald's Corporation Public Company; 10,001+ employees; MCD; Restaurants industry 1977 – 1980 (3 years) Management Development Program - Boston Regional Office McDonald's Corporation Public Company; 10,001+ employees; MCD; Restaurants industry 1975 – 1977 (2 years)