Christiaan Louw Email & Phone Number

South Africa

• Salesforce CRM (functionality, data structure, reporting)• Improving workflows & processes.• Managing inbound system related inquires from the global sales teams.• Triage and solve Level 2 issues.• UAT(User Acceptance Testing) & QA of new GTM system functionality.• Defining, documenting, and implementing new functions & features.• Support the sales team through helpdesk.• Collaboration with DBI (Digital Business Innovation) team and Tier 1 support team on queue routing.

Centurion - Gauteng & Secunda - Mpumalanga, South Africa

- Sourcing new business throughout Southern Africa- Managing and building on existing client relationships- Extensive competitor, market & client specific research- Develop and implement new focused employment strategies - Process management- Define job description and document specifications- Strict adherence to specific legislation and regulatory compliance- Identify prospective candidates using a variety of channels- Screening & Interviewing potential candidates- Negotiating with both clients & candidates to ensure a mutually beneficial outcome- Presenting detailed profile summaries & shortlisted candidates- Develop sustainable candidate lead strategies for long term assignments- Account management- General admin

Pretoria, Gauteng, South Africa

-Calling on allocated Agrinet Retail & Industrial clients in Gauteng.-Building sound symbiotic business relationships with existing clients-Signing up new customers in my allocated area-Creating scope for new business and expanding Agrinet's footprint in more retail stores-Compiling Proposals on predetermined range selections for new and existing stores-General Sales admin

Centurion, Pretoria, Gauteng

Retrenched during Covid-19- Travel & accommodation arrangements - Arranging inspection dates with Franchisees - Inspecting all aspects of the franchise in line with the predetermined franchise agreement e.g. Health & Safety, Building condition, Signage, Uniform, Equipment & Vehicle upkeep. - Discussing areas of improvement with Franchisee & Management staff - Formulating action plans on sub-standard areas and allocating dates for completion - Confirmation of improvements via e-mail proof or follow up visits - Ensuring that the franchisee operates ethically & in line with the franchise agreement - Liaising with Franchisees & Suppliers regarding signage & equipment replacement - Verifying purchasing of equipment from the correct suppliers - Monitoring marketing spend & franchise performance - Compiling yearly reports on franchise evaluations - Conducting year-end evaluation & assessment comparisons - Overseeing the opening of new franchises as well as revamps & relocations - Handling client complaints with relevant branches/employee

Samrand - Centurion - Gauteng - South Africa

- Right hand man to Agrinet Sales Director assisting with whatever, whenever…- Coordinating various processes in the Agrinet Sales & Marketing structure- Still responsible for client base in Northern Africa and Mauritius as per previously held positions - Linking the Sales force with the office bound contingents in marketing, buying and management.- Managing price negotiations for bulk order requests received from Sales Management- Conducting price comparison campaigns within the buying dept.- Liaising with marketing department regarding campaign dates and promotional material - Managing the process of our national promotions from concept to roll out.- Reporting on effectiveness & resulting turnovers from promotions ran- Linking reports to relevant representative / area in order to measure the efficiency- Overseeing representative performance linked to new product launches & promotions- Managing representative efficiency in respective areas- Continually improving operational efficiencies, processes and best practices of Agrinet- Ensuring an efficient trading environment through developing internal communication

Samrand - Centurion - Gauteng - South Africa

All responsibilities carry over from previous Export Coordinator position, core focus now concentrated to the below.Key Account Management, as well as management of national representatives of the countries below: - Botswana (1 rep)- Lesotho (1 rep)- Swaziland (1 rep)- Also Various Local Clients Offering Different Ranges of Agrinet Products to New and existing clientsRanges include : - Irrigation & Gardening- Plumbing- Electrical- Hardware- PPE Clothing- Groceries- Outdoor & Camping Products- Animal Health & Feeds- Power Products like Engines & GeneratorsOffering full client Service benefit :- Amending Shop Layouts to accommodate new ranges- Supplying shelving & Marketing material for the new range/s- Assist in Compiling promotional brochures and arranging competitions- Compiling quotes / tender documents - Ensuring accounts remain up to date with payments vs Orders- Following up on pending orders- Checking and maintaining stock levels while on site, - Sourcing items not in Agrinet Scope that client requiresIdentifying and quantifying client needsPresenting business proposals to new clientsImplementing Planning processesFormulating Customer Specific Marketing StrategiesManage Key-Customer and End-User relationshipsManage Rep KPA'sDemand ManagementManage Client Disputes / DiscrepanciesAnalyze Market trends in different countries and concentrating on increasing market share.Countries below are managed from the office, with quarterly site visits to existing clients- Nigeria- Uganda- Angola- Kenya- Mauritius- Congo- Cameroon- Sudan- Sourcing new opportunities in Northern Africa through marketing via internet and telecoms- Nurturing and growing business relationships of all my accounts.- Arranging flights, hotel accommodation and vehicle hire.

Samrand, Centurion, Gauteng

- Responsible for managing the export process of key accounts in Northern Africa ( Zambia, Sudan, Tanzania, Angola, Kenya, Mozambique ) as well as Mauritius.- Assisting colleagues with Border country processes such as Lesotho, Botswana, Zimbabwe, Namibia, Swaziland etc.- Sourcing and purchasing products from various national and international suppliers.- Liaising with suppliers on stock availability and delivery dates.- Liaising with Agrinet buying dept. on discounts / stock acquiring.- Compiling tenders consisting of many different supplier stock codes- Negotiating with suppliers on bulk discounts and export rates.- Placing and follow up of orders with suppliers and clients.- Arranging transport for exporting of goods with various courier companies.- Negotiating transport types and rates with clients and Freight Forwarders - Daily follow up with couriers on expected arrival dates and relevant shipping information.- Usage of Inco Terms for sea, air and road freight.- Handling SADC certification and other border documentation of S.A. manufactured goods- Handling account queries on shortages and over supplies- Assisting accounts dept. in compiling Recons and issuing claims.- Meeting with new clients face to face on products and services Agrinet offer in house- Opening of new supplier accounts including BBBEE rated companies.- General administration.

Samrand, Centurion, Gauteng

- Taking approx. 80 – 120 calls per day- Assisting clients in placing orders using the internet- Taking client orders telephonically- Placing faxed and e-mailed orders by hand- Handling +/- 80 accounts daily- Assisting Call Centre Manager in handling escalated customer complaints / queries- Assisting in training new staff- Allocation of backorders and amending backorder reports- Liaising with Co-op buyers on stock levels and availability- Compiling and sending of daily order reports to Co-op buyers.- Attending training programs when new products become available to expand knowledge- Liaising with sales reps on order completions / order values phoned through- Up-selling extra items upon client call – in.- Calling Co-ops with information on promotions / sales / new products- General Administration duties

Randburg

- Screening potential candidate C.V’s on the system- Placing ads for potential filling of positions- Calling new applicants to set up appointments for Interviews- Receiving applicants and putting them through computerized assessments- Conducting face to face interviews with applicants- Explaining and conducting Role-play assessments- Compiling Role-play assessment Reports- Compiling recruitment packs to send off to potential clients for use- Conducting Reference, Credit, Criminal, Qualification and Identification checks- Typing up of template C.V’s- Conducting behavioural Based Interviews, based on previous work histories- Interviewing a minimum of 30 applicants per week

Nqf5 Certification, Computer Software Engineering, Nqf5

- Software Programming Fundamentals - MTA Software Fundamentals - MTA Database Fundamentals - HTML5 - 70-480 Programming in HTML5.

Certification, Pmi-Acp, Certification: Agile Project Management

- Agile Principles and Methodologies - Agile Project Planning - Agile Project Scheduling and Monitoring - Agile Stakeholder Engagement.

Diploma, Project Management

Module 1- Introduction to Project Management Module 2 – Project Management Tools, Roles and Concepts Module 3 - Processes: Initiation.

Diploma, Business Management With Accountancy

Module 1: Introduction Module 2: Legalities & Regulations Module 3: SWOT & PEST(LE) Analysis Module 4: Get Focused Module 5: Marketing.

Certification In Samtrac, Hse, Certificate

• Discuss and apply the techniques for hazard identification and risk assessment in the workplace • Identify and understand SHE.

Project Management, Certificate

1. Fundamentals of project management 2. Characteristics of a project 3. Project initiation and scope planning 4. Scope definition.

Microsoft Project 2013, Certificate

1. Starting a Project Topic 2. Working with Project Calendars 3. Working with Project Tasks 4. Working with Project Resources 5..

High School Diploma

Activities and Societies: Rugby, Cricket, Culture Events, Choir.Prefect in Matric

Certificate, Cybersecurity, Certificate

Activities and Societies: Principles Incident Response Access Control Concepts Network Security Security Operations