Chris Mee Email & Phone Number

Leicester, Gb

Leicester, Leicestershire, United Kingdom

•Managed the daily operations and oversight of the business during the owners’ absence, ranging from two weeks to two months at a time.•Led the sales department, ensuring seamless execution of day-to-day activities and achieving performance targets.•Organised and facilitated team meetings to maintain clear communication and alignment on objectives.•Consulted with customers to assess their needs, offering tailored product recommendations to drive satisfaction and sales.•Monitored the sales team’s performance, providing ongoing training and mentorship to enhance selling techniques and encourage cross-selling of additional products and services.•Delivered educational sessions to customers, ensuring they understood available services and processes.•Gathered customer and market feedback, reporting insights directly to the CEO to inform strategic decisions.•Conducted interviews, evaluating candidates based on skills, attitude, and their ability to uphold the company’s image.•Generated and analysed monthly and annual sales reports to track progress and highlight areas for improvement.•Handled customer complaints and resolved issues promptly to maintain positive client relationships.

United Kingdom

• Provided expert advice to automotive dealerships on high-quality POS products, enhancing showroom and forecourt presentation. • Travelled extensively across the UK to meet clients, offering personalized service, building long-term relationships, and collaborating to design bespoke products tailored to increase sales. • Conducted cold calls and outreach emails to prospective clients, utilizing CRM systems to track communications and support sales and marketing efforts.• Kept clients informed about new products, promotions, and services through various channels including email, phone, newsletters, and LinkedIn.• Monitored the sales team’s performance, delivering targeted training and support to ensure achievement of sales goals. • Prepared and analysed monthly and annual sales reports, tracking progress and identifying opportunities for growth. • Conducted market research and competitor analysis to maintain and strengthen competitive advantage. • Increased team productivity and sales by implementing motivational incentives and fostering a positive workplace culture. • Reduced costs by negotiating favourable terms with vendors, resulting in optimized savings.

Leicestershire, England, United Kingdom

• Collaborated with the general and area managers to restore the pub’s standards, achieving the highest customer feedback scores in years.• Developed innovative recipes and menus to reflect current culinary trends and meet customer preferences.• Managed and directed food preparation and service in a high-volume kitchen, ensuring smooth and efficient operations.• Supervised kitchen staff, maintaining strict adherence to safety protocols and proper food handling techniques.• Ensured consistent quality, presentation, and portion sizes of all dishes served.• Maintained full compliance with health, safety, and sanitation regulations, conducting regular inspections to uphold standards.• Planned menus for daily service, special events, and seasonal promotions, catering to diverse guest preferences.• Established and enforced clear guidelines for cooking, garnishing, and plating food, maintaining high presentation standards.• Managed inventory by ordering supplies based on projected demand, optimizing stock levels to control costs.

Palma De Mallorca, Baleares, Spain

• Recruited by the company to enhance their entertainment offerings across four hotels, upgrading their program to five-star quality over a one-year period.• Collaborated with the director to form a new team of animators and refresh the hotel’s excursion portfolio, resulting in exceptional guest satisfaction.• Played a key role in the hotels receiving excellence awards, with staff continuing to implement the training methods I developed.• Trained and mentored junior performers, providing valuable feedback to improve their skills in performance, including singing, dancing, acting, and public speaking.• Delivered high-quality, engaging performances both individually and as part of a team, creating memorable experiences for guests.• Organized team schedules to meet operational demands while adhering to staffing budgets.• Planned and executed unique events, contributing to the hotel’s reputation for offering top-tier entertainment.• Trained hotel staff in delivering outstanding customer service, leading to consistently positive feedback and enhanced guest experiences.

Palma Area, Spain

• Personally recruited by Gran Isla Hotels to serve as the main host, overseeing guest satisfaction and delivering exceptional customer service throughout their stay.• Acted as the primary point of contact for guests, addressing any concerns and ensuring a seamless and enjoyable experience.• Hosted nightly events and promoted excursions, consistently meeting sales targets and key performance indicators (KPIs).• Managed the entertainment department’s budget, ensuring efficient use of resources while maintaining high-quality offerings.• Trained and onboarded new employees, providing guidance on both the hotel’s operations and adjusting to life in a foreign country.• Played a key role in the hotel’s operational success, focusing on enhancing guest satisfaction and achieving the required standards to secure an additional star rating.

Ayr, Scotland, United Kingdom

After relocating back to the UK, I transitioned from working onboard ships to becoming a cruise specialist, where I sold cruise holidays both over the phone and in-person. I managed a portfolio of clients, focusing on new customer acquisition, retention of loyal customers, and maintaining accurate customer data. My role was cantered around meeting sales targets and truly understanding each customer’s unique needs to provide them with the perfect cruise experience.This experience honed my skills in active listening, relationship building, and delivering personalized solutions—all of which I continue to apply in my current role. It taught me the importance of customer satisfaction, which remains central to my approach in delivering high-quality cleaning services today."

Southampton, United Kingdom

• Recruited by the Entertainment Director of P&O Cruises to join the setup team for the launch of the new Ocean Village cruise brand, collaborating closely with directors to establish and implement entertainment programs.• Initially seconded to the Southampton head office, supporting shipboard operational leaders in delivering high levels of guest satisfaction and monitoring departmental KPIs.• Managed guest expectations across multiple functional teams, addressing complaints and ensuring high visibility to provide assistance when needed.• Oversaw talent and performance management, analyzing customer satisfaction questionnaires (CSQs) to identify areas for staff training and development.• Delivered exceptional performances, both individually and in groups, including singing, dancing, acting, and speaking, to create memorable guest experiences.• Welcomed guests to venues, assisting them to their seats while delivering excellent customer service.• Planned and executed engaging and creative routines, including songs, dance, and stand-up comedy, tailored to entertain diverse audiences.• Hosted stand-up comedy shows, utilizing both scripted material and improvisation to captivate audiences and encourage participation.• Consistently maintained a positive and enjoyable guest experience through dynamic and entertaining shows.

Palma, Balearic Islands, Spain

• Managed and scheduled a diverse entertainment program across multiple venues, both on and off stage, ensuring a varied and engaging guest experience.• Ensured adherence to brand standards by monitoring entertainment quality and implementing strict quality-control processes.• Attended showcases and collaborated with agencies to source and hire talented acts for hotel performances.• Maintained a clean and organized backstage environment, creating a welcoming atmosphere for visiting artists.• Liaised with hotel department heads to ensure clear communication and alignment with company policies and objectives.• Enforced and monitored health and safety guidelines to ensure a safe working environment for performers and staff.• Supervised and motivated a team of professional entertainers, fostering a positive and high-performing team culture.• Regularly reviewed the performance of the entertainment team and visiting artists, identifying and addressing training needs where necessary to enhance overall quality.

Skegness, England, United Kingdom

• Gained invaluable experience working as a Redcoat entertainer, developing strong communication skills and building confidence in interacting with diverse audiences of all ages and backgrounds.• Planned and performed creative and entertaining routines, including songs, dance, and stand-up comedy, to engage and delight large crowds.• Entertained audiences of over 1,000 people at family, corporate, and VIP events, ensuring a memorable and enjoyable experience for all guests.• Hosted stand-up comedy shows, skilfully using a combination of improvisation and prepared scripts to captivate audiences.• Fostered audience participation to enhance engagement and create dynamic guest experiences.• Assisted in choreographing stage performances, contributing to the successful production of theatre, dance, and circus shows.

Business/Sales & Communications, Gcse Leval

Activities and Societies: Golf team Football team and Tennis team Running for Nottinghamshire County

Higher National Diploma, Customer Service, Level 1,2 & 3