Chris M. Email & Phone Number

Kirkland, WA, US

Seattle, Washington

• Lead a remote team of 7-10 case managers to oversee investigations of coverage, fraud, liability, and injury settlements for one of Progressive’s major commercial clients across multiple states.
• Partner with HR and directors to identify performance trends and direct remediation of deficiencies.
• Authorize injury settlements, review contracts, and ensure timely and accurate claim payments to attorneys.
• Oversee $20 million in reserves while remaining accountable for multi-state Medicare and Medicaid reporting.
• Implemented remote onboarding program for new hires in response to COVID pandemic.

Bothell, Washington, United States

• Implemented production and accuracy standards across states including Washington, Oregon, Arizona, and Nevada.
• Trained, onboarded, and supervised a team of injury and auto damage claims adjusters.
• Achieved highest Culture Survey results of any team in Washington state (4.92 out of 5) at the team level.
• Oversaw college recruiting at state level to meet staffing and diversity needs.

• Negotiated and closed bodily injury claims leading the state in bodily injury settlements in 2012.
• Delivered excellent customer service to insureds and claimants. Multiple NPS (Net Promoter) awards
• Voted 2011 PCS Employee of the Year for the Bothell branch.
• Interview witnesses and insureds to establish liability exposure and remediate risk.

Seattle, Washington, United States

• Maintained strategic relationships and recognized for recruiting more businesses than any other recruiter.
• Remotely managed recruiting, scheduling, and negotiating monetary incentives for SVRG projects.
• Conducted interviews and compiled, analyzed, and presented findings to client (Microsoft).

Bachelor'S Degree, Communication And Media Studies

Bachelor’S Degree, Communications