Christopher Briggs work email
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Christopher Briggs personal email
Dynamic IT professional with extensive experience in the Information Technology industry. Proven ability to meet all SLAs with limited to no supervision. Dedicated to elevating the end-user experience. Well versed in network control programs, network management, and network architecture.
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It Systems ManagerCrystaphase Nov 2024 - PresentHouston, Texas, Us -
Computer Systems AnalystPhoenix Health Management Apr 2023 - Nov 2024
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System AdministratorAltus Healthcare Management Services Feb 2014 - Apr 2023Pearland, Texas, UsKey member of the IT department, responsible for the maintenance, configuration, and reliable operation of computer systems and network servers across multiple sites. · Provide technical support and mobile device management for over 3000 employees.· Serve as Mac subject matter expert for hardware and software issues.· Monitor and respond to service desk tickets, resolving over 50 tickets per week.· Manage 3 exchange servers and well versed in active directory.· Deploy employee computers/workstations and execute any Mac and PC related issues.· Evaluate and build strong vendor relationships and test and implement new software from vendors and travel as needed. -
GeniusApple May 2010 - Mar 2014Cupertino, California, UsSuccessfully balanced achieving both store goals and meeting customer expectations with a high-tech and high-touch approach. · Reduced appointment wait times on average by 5 minutes by developing a pre-triage screening.· Created a new assembly line model that reduced repair time on the iMac recall by 30 minutes.· Raised customer satisfaction rate, by 10 percent, by pioneering an empathy training course.· Acquired Apple Certified Macintosh Technician (ACMT) certification.· Completed Genius training at the Infinite Loop headquarters in Cupertino. -
Geek Squad AgentBest Buy Sep 2006 - May 2010Richfield, Minnesota, UsInstrumental in achieving store goals while balancing building strong customer relationships and providing practical solutions to their issues.· Increased sales of product warranties by 30% by coaching sales team to explain services and technologies to customers.· Decreased employee down time by 15% by implementing a new workstations set-up process.· Recognized for the establishment of a personalized approach to customer's technical repair experience that increased customer satisfaction ratings by 25%.
Christopher Briggs Skills
Christopher Briggs Education Details
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University Of Houston-DowntownGeneral -
University Of Houston-DowntownComputer And Information Sciences And Support Services
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Texas Southern UniversityComputer Information Systems
Frequently Asked Questions about Christopher Briggs
What company does Christopher Briggs work for?
Christopher Briggs works for Crystaphase
What is Christopher Briggs's role at the current company?
Christopher Briggs's current role is IT Systems Manager at Crystaphase.
What is Christopher Briggs's email address?
Christopher Briggs's email address is ch****@****tem.com
What schools did Christopher Briggs attend?
Christopher Briggs attended University Of Houston-Downtown, University Of Houston-Downtown, Texas Southern University.
What skills is Christopher Briggs known for?
Christopher Briggs has skills like Technical Support, Hardware, Networking, Troubleshooting, Computer Hardware, Servers, Network Administration, System Administration, Software Installation, Security, Information Technology, Testing.
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