I love working with the government to think differently about old systems and processes. As a former US Army Officer having worked at both Salesforce and Oracle, I have a firm understanding of today's challenges in both the Front Office and the Back Office, and where the government is headed from a digital transformation standpoint. Lesson Learned: Adopt a "SaaS First" mindset for the core business functions and transactional systems of record that everyone needs:- CRM (Customer Service, Case Management, Sales, Commerce, Marketing) - ERP (Financials, Projects, Planning and Budgeting, Orders and Inventory, Transportation and Logistics)- HCM (Core HR, Recruiting, Onboarding, Time and Attendance, Benefits, HR Service) *** Don't be fooled by "Cloud Washing" vendors who host on-prem solutions in the cloud and call it SaaS. If your upgrades can't be done overnight, it's not SaaS. Lesson Learned: Configure, modify, and extend with low-code/no-code tools for your unique processes and procedures that aren't provided in SaaS. Never custom-build something that can be provided out-of-the-box via SaaS. Understand that any customizations you do with low-code/no-code are not supported by OEMs. If something you build goes down... if you built it, it's yours to maintain. If the OEM built it to be provided out of the box, they will maintain it.Lesson Learned: Finally, leverage AI Agents wherever possible to augment your human efforts. These Agents are going to change the world fast, and the big tech companies are deploying them as extensions to SaaS. Don't be the organization who takes 10 minutes to do a process that someone else is doing in seconds.
Listed skills include Leadership, Military, Training, Leadership Development, and 35 others.
