- Conduct user interviews, user flows, low, mid, high-fidelity wireframes, and usability testing for a mortgage platform.- Collaborate with product owners, business partners, users, technology leads, and developers to create designs that are user-centric, technically feasible, and fulfill business goals.- Create user flows and designed wireframes and clickable prototypes for a new digital onboarding experience to onboard private banking clients.- Enhance the designs of an onboarding experience to incorporate a commenting feature to reduce back and forth between advisors and reviewers to help speed up the client onboarding process- Redesigned a wealth manager’s security center for a more streamlined interface as well as a new passwordless login experience.- Assisted with organizing and leading a workshop and redesigned a data heavy trading dashboard for an investment banking client. - Designed an infrastructure-focused dashboard for a national banking client. Then led usability test sessions to further enhance designs.

Collect, analyze, and present data on Career Center operations and activities using Excel, Tableau, and PowerPoint to makerecommendations to improve future operations• Update and manage databases to keep accurate records on student workshop attendance for over 700 students per semester• Practice consulting skills by assisting 5+ students weekly with professional development and career advice• Conduct 2 presentations per semester for career center workshops for audiences of 50+ students• Automate and streamline a variety of steps to improve the Arch Ready Certificate delivery process, including improving excelsheet reporting, digitizing paper content, and enhancing database structures

Analyzed the as-is state of the Key Performance Indicator file and met with 12 stakeholders on the business support team togather requirements and envision a to-be model of the document to better serve their needs and add value to the business• Automated and added data analytics to the Key Performance Indicator File, providing insights on large scale trends byincluding waterfall charts, line graphs, and bar charts• Constructed weekly reports detailing information on loan balances and interest rate profitability for corporate clients withrevenues ranging from $5MM to $2B• Prepared monthly reports regarding loan balances and spread information, as well as provided commentary on any variancesfrom forecasted values after analyzing the reasons for said variances

• Organized and analyzed sales data spreadsheets to provide insights on the current market• Used analytics tools in Excel such as regression and what-if analysis to find trends on sales activity to improve practices• Created models and presented findings to the Asset Management department to improve existing support methods for thefield force and develop new support strategies• Assisted in creating an implementation schedule for a new CRM system to be used across the company• Examined and improved account distribution for associates to increase sales and operational efficiency