Working with Tableau Desktop and Server I help companies build insightful visualizations from their data. I also use Alteryx and Tableau Prep to help clean and prepare the data for analysis. When I am not Consulting with customers I am usually giving official Tableau training courses or creating bespoke courses in all tools to match what our customers require.

To create and develop business intelligence reporting from ESP's call management system Ethos NG. To handle escalations regarding the Ethos NG systems and review any configurations to meet the needs of the company and customers. -Design, build and develop business intelligence reporting from ESP's call management system Ethos NG and any other reportable systems to meet the needs of the company-Design, build and develop business intelligence reports / dashboards, validating their accuracy, and publish them in appropriate technologies.-Supporting internal groups to understand and use the reports and dashboards to make their own analysis of the data. -Own and resolve escalations from internal support teams requiring problem management or 2nd and 3rd line support regarding issues with the Ethos NG-Review and validate any new configuration into Ethos NG checking that it meets the requirements of internal and external customers -Work with ESP managers to meet their reporting needs of both internal and external customers. -Create and maintain technical manuals, videos and related processes for Ethos NG

To create and develop business intelligence reporting from ESP's call management system Ethos NG. Responsible for handling escalations regarding the Ethos NG systems and managing the document control process.- Create and maintain technical manuals, system processes for all ESP’s ETS (such as BPR, Knowledge Bases and Ethos NG) - Review and validate any new configuration into the ETS checking that it meets the requirements of internal and external customers - Create and develop business intelligence reporting from ESP's call management system Ethos NG and any other reportable systems to meet the needs of the company- Work with ESP managers to meet their reporting needs of both internal and external customers. - Responsible for the publication, validity and accuracy of all published reports and dashboards either Microsoft Visual Studio or Tableau in nature- Responsible for the publication, validity and accuracy of all published controlled ESP documents- Ensure that published controlled documents are regularly reviewed and remain up to date and contemporaneous.- Responsible for handling escalations from internal support teams requiring problem management or 2nd and 3rd line support regarding issues with the Ethos NG

Requested to help with an internal project team to assist with the evaluation of multiple possible systems, creating and deploying a new Electronic Tool Set that would link up many parts of the company previously separated by different systems. I was picked as I had both technical skills as well as an in-depth knowledge of the way the service desks worked as well as my attention to details which was needed to complete the training and the documentation for the company.

• Directly managing a team of dedicated technical service desk analysts and desktop support engineers • Dealing with engineers at bases throughout the UK and Europe • Interviewing for new members of the team and continual development of employees for the technical service desk team• Delivering a high quality, process driven, customer focused technical support to a high pressured industry customer • Managing the team structure and cover of a 24 x 7 x 365 Service Desk • Developing a 2nd line support role to improve the amount of fixes we could provide without having to pass on issues• Measuring KPI’s and SLA statistics and reporting back to the customer and the Director of Operations for ESP on a daily, weekly and monthly basis• Working with ESP’s internal developers and support teams with enhancements and changes to the ticket logging system• Building and maintaining relations with the customer and engaging them when new support opportunities arise • Taking ownership of any escalations or complaints and helping to resolve these as quickly as possible