Chris Macewen Email and Phone Number

Global IDE Common Services Support:Team Foundation Server (TFS): for source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects. 2010, 2012, 2013.Microsoft’s collection of integrated software development tools for Application Lifecycle Management (ALM), including source control, work items, collaboration, metrics, and reporting toolsVisual Studio: used to develop console graphical user interface applications along with Windows Forms applications, web sites, web applications, and web services in both native code together with managed code for all platforms supported by Microsoft Windows.DevOps: JIRA, Jenkins, Mattermost, SonarQube, Artifactory, GitLab.Microsoft SharePoint 2010, 2013: makes it easier for people to work together. Using SharePoint to set up web sites to share information with others, manage documents from start to finish• Azure Devops.• Access Management.• Agile• Resolve customer issues concerning the GIDE tools.• Scrum Master: removing road blocks to resolving customer issues.• Active Directory.• Unplanned server and application outage coordination.• Create reports and metrics to management.• Manage customer database in SharePoint.• Develope and document desktop procedures.

Support Office 365 Cloud Partners worldwide using the Office 365 ProPlus client suite, Project Pro for Office 365, and Visio Pro for Office 365 together with cloud versions of Microsoft Exchange Online, SharePoint Online, and Lync Online.

• Monitor and respond to Major Incidents via phone or email within defined SLA agreements within a NOC environment.• Own all Major incidents and ensure that issues are driven to resolution, communication skills and an understanding of both business and IT priorities.• Collaborate with internal senior management/vendors/suppliers and internal incident support teams for integration of services, process systems and escalation contact information. • Deliver continuous, measurable improvements to improve process quality and efficiency, reduce the duration of impactful incidents. Key Performance Indicators. (KPIs)• Ensure that the day to day technical operations and issues are proactively addressed. • Ensure all Major Incidents are progressing and driving a resolution.• Clearly communicate with internal business owners and external partners.• Develop and document process improvement procedures.• Maintain Team SharePoint site.• SCOM, SCSM, Keynote, Gomez• Record metrics for each incident.

• Exchange Support for BPOS- Dedicated and BPOS -ITAR cloud customers worldwide.• This includes Exchange, MBX, CAS, HUB Servers.• CAP Ticketing System• Product Studio SDE BUG• Exchange Power Shell• Active Directory• ADSI Edit (Active Directory® Service Interfaces Editor)• MFC MAPI, MAPI Editor• Remote Desktop Connection Manager (RDC Manager)• Server Mailboxes, Office Outlook, OWA, Windows Mobile Device Connectivity, POP3, IMAP and SMTP Protocols.• Manage support ticket queue, Troubleshooting customer mail server, mailbox issues to completion.• PST, Restore, Reconnect, Email Forwarding, Out of Office, Nested folder, Mail Purges, Calendar• Forefront Online Protection for Exchange (FOPE)• Microsoft Managed Services Service Provisioning Provider (MMSSPP)

• Supporting and managing 2008 R2 and 2003 servers in production environments.• Installing Security patches and updates to servers• Active Directory• DAG, Cluster, Server High Availability• Remote into the Microsoft Data Centers around the world and modify/upgrade customer Online Business servers using RDC Manager.• This includes Exchange, MBX, CAS, BES, HUB, UM servers.• IPAK, RU, IU, SP, NIC, NCU etc. upgrades• Team Foundation Studio (TFS)• Power Shell• SCOM• Integrated Lights-Out (ILO)• Load Balancing• Netmon, Perfmon• Retrofit the Change Team SharePoint site.

Coordinated integration of new products and services (COTS or customized) into Enterprise Help Desk environment for end-user support. Knowledge Management System maintenance.IT & desktop support, Dreamweaver, Remote Access Specialist.