Chris Macfee Email & Phone Number

Pocatello, Idaho, United States

Experienced IT professional adept at leading and coordinating teams to deliver exceptional customer service and support. Currently overseeing a team of three direct employees and collaborating with contractors from another business to ensure seamless customer care.My expertise lies in the meticulous monthly security patching of Windows Server 2016, 2019, and 2022 servers across diverse network environments, from directly connected systems to air-gapped infrastructures. With a track record of upgrading hundreds of servers, I bring extensive experience in navigating various network complexities and ensuring uninterrupted operations.As the acting subject matter expert for my team, I serve as a central point of contact for issue resolution and technical guidance. I leverage tools such as WSUS, MECM, and PowerShell to efficiently patch servers and maintain up-to-date Windows Server 2019 and 2022, including drivers, updates, and application patches.Driven by a customer-centric approach, I prioritize collaboration with system owners, cross-functional teams, and fellow system administrators to address challenges effectively. I have a proven ability to create and utilize dashboards with Zabbix for proactive issue identification, minimizing downtime and optimizing system performance.My focus on maintaining domain controllers and file servers utilizing DFS underscores my dedication to ensuring robust infrastructure reliability. Committed to continuous improvement and driven to support the success of my team and organization, I am passionate about delivering results and providing value to those I work with and serve.

Pocatello, Idaho, United States

As a diligent professional in the field of IT operations, I specialize in meticulous documentation of processes, ensuring clarity and efficiency in our workflows. My responsibilities extend to reviewing a diverse array of MECM logs to swiftly troubleshoot and resolve issues, leveraging my keen analytical skills to identify root causes effectively.Moreover, I meticulously verify the health and optimal performance of systems, implementing proactive measures to maintain seamless operations. With expertise in application deployment, I facilitate the smooth integration of essential software solutions, ensuring alignment with organizational objectives and user requirements.In addition, I play a pivotal role in enhancing security measures by proficiently deploying Windows and Office security patches, prioritizing the safeguarding of sensitive data and infrastructure integrity.Driven by a commitment to excellence, I continuously strive to optimize processes, mitigate risks, and deliver results that contribute to the overall success of the organization.With a strong foundation in IT operations, I bring a proactive approach to problem-solving and a dedication to maintaining high standards of performance and security. My ability to adapt to evolving technologies and industry best practices allows me to stay ahead of emerging challenges and deliver innovative solutions.Collaboration is at the heart of my approach, as I work closely with cross-functional teams to ensure alignment with business objectives and foster a culture of continuous improvement. Through effective communication and teamwork, I contribute to the cohesive functioning of the IT ecosystem, driving efficiency and maximizing productivity.

Gooding Idaho

As an accomplished IT Director in the education sector, I lead the strategic management of all IT functions district-wide, ensuring the seamless integration of technology to enhance teaching and learning experiences. With a focus on promoting cybersecurity awareness and reducing the school's cyber footprint, I spearhead initiatives to safeguard sensitive data and systems.In my role, I oversee a talented team of IT professionals, providing supervision, training, and mentorship to ensure the successful execution of technology programs and initiatives. By leveraging my expertise in G Suite administration, Apple systems, network infrastructure, server management, web development, and cybersecurity analysis, I wear multiple hats to support the diverse needs of the district.Adept at managing both onsite and cloud infrastructure, I prioritize the maintenance of up-to-date systems and reliable backups, while also implementing automation solutions to streamline processes and optimize efficiency. Additionally, I handle purchasing and budgeting for IT accounts, ensuring responsible allocation of resources to support district-wide initiatives.With a commitment to professional development and compliance, I actively engage with industry associations such as MS-ISAC and work towards achieving CIS Controls compliance. Furthermore, my familiarity with government E-Rate processes ensures efficient utilization of available funding for technology upgrades and enhancements.By managing a diverse array of integration software and applications, including Clever and ClassLink, I facilitate seamless access to educational resources for students, teachers, and staff. Through ongoing training and support, I empower stakeholders to leverage technology effectively to achieve educational objectives and drive student success.

Twin Falls

Resourceful IT professional adept at meeting business requirements through innovative technology solutions, ensuring user satisfaction and organizational success. At Chobani, I independently designed, coded, tested, and deployed base applications into leading container/application server environments, customizing enterprise solutions of moderate to highly complex nature.My role involved supporting software installations, conducting thorough unit testing, and certifying software functionality. I excelled in documenting system designs and product functions, facilitating successful business solution deployments. Additionally, I contributed to corporate systems support, enhancing unit, systems, and integration processes within defined time frames.With a focus on organizational technology initiatives, I designed, coded, and customized applications to meet business needs, while also assisting in data exchange implementation between enterprise software and the ERP system. I consistently documented system designs and program functions to ensure clarity and effectiveness in deployment and monitoring.My analytical prowess and problem-solving skills were instrumental in evaluating alternative approaches and devising tailored solutions for project and team requirements. I actively contributed to implementing workflows, reports, extensions, and modifications to enterprise solutions, driving efficiency and effectiveness.I possess excellent written and verbal communication skills, demonstrating clarity of thought and language proficiency in complex technological environments. Committed to supporting strategic organizational goals, I continuously strive for excellence in every aspect of my work.

Twin Falls

Dynamic professional adept at understanding business requirements and implementing technology solutions to meet organizational needs while ensuring user satisfaction. Skilled in designing, coding, testing, and deploying base applications into industry-leading container/application server environments, as well as customizing packaged enterprise application solutions of moderate to highly complex nature.My responsibilities include supporting and installing software applications, conducting thorough unit testing, and providing detailed descriptions of system design and product functions to facilitate successful deployment of business solutions. Additionally, I provide support to corporate systems, performing enhancements, testing, and documentation to ensure production cycles meet business-defined time frames.I excel in designing, coding, and customizing applications that align with organizational technology initiatives, as well as assisting in the design and implementation of data exchange between enterprise application software solutions and corporate ERP systems. My strong analytical and problem-solving skills enable me to evaluate alternative approaches and devise imaginative solutions tailored to project and team needs, including the implementation of workflows, reports, extensions, and modifications to enterprise business solutions.With excellent written and verbal communication skills, I effectively convey complex concepts and ideas, demonstrating clarity of thought and presentation. My ability to navigate complex technological environments supports the organization's strategic goals and objectives, contributing to its overall success.

Twin Falls

As an IT support technician, I provided technical software, hardware, and network problem resolution to computer users in a service desk environment. I diagnosed and resolved incidents related to computer software and hardware, network, internet, and new computer technology, ensuring timely resolution and minimal disruption to operations.My responsibilities included communicating technical solutions to end-users in a user-friendly, professional manner through various channels such as calls, emails, and help desk tickets. I also conducted one-on-one end-user training as needed to enhance user proficiency.I played a key role in setting up and deploying hardware, including computers, printers, phones, and network equipment, while also managing user accounts in Active Directory and Exchange systems. Additionally, I facilitated file share access on file servers and diagnosed and resolved end-user network, printer, PC hardware and software, e-mail, internet, and VPN problems.Furthermore, I assisted in creating and updating materials for end-user FAQs and provided training to end-users on computer basics during equipment deployments or as needed. I collaborated with vendors to resolve issues and make repairs, ensuring smooth operations and optimal performance.In addition, I supported the IT Infrastructure team by providing assistance with diagnostics, updates, and backups and recovery of user data. I conducted hardware and software inventory database maintenance and reporting to ensure accurate records and efficient resource management.Throughout my role, I maintained a high level of customer service, working closely with users and peers to address their needs effectively and ensure a positive experience.

Twin Falls

Experienced IT professional with a diverse skill set in supporting a wide range of technologies at Glanbia. Specializing in managing and troubleshooting Blackberry devices, iPhones, Avaya IP Phones, iPads, trucking handheld scanners, laptops, desktops, precision workstations, scale systems for semis, VPN, wireless networks, PXE imaging, SQL Server, Visual Studio, web design, and continuous improvement initiatives.In my role, I've demonstrated proficiency in providing comprehensive support for a variety of hardware and software platforms, ensuring smooth operations and optimal performance across the organization. From managing mobile devices to overseeing network infrastructure, I am adept at diagnosing and resolving technical issues promptly to minimize downtime and enhance productivity.With a focus on continuous improvement, I actively seek opportunities to streamline processes, optimize system functionalities, and implement innovative solutions to meet evolving business needs. My experience with SQL Server, Visual Studio, and web design allows me to contribute to the development and maintenance of critical business applications and websites, driving efficiency and effectiveness.By staying abreast of emerging technologies and industry best practices, I remain prepared to address new challenges and leverage the latest tools and techniques to support Glanbia's IT infrastructure. Committed to delivering results and exceeding expectations, I am dedicated to leveraging technology to drive business success and enhance user experiences.

Twin Falls

Seasoned IT professional with a proven track record of delivering exceptional phone and chat support at Dell, specializing in troubleshooting software and hardware issues. I bring extensive experience in assisting customers with a wide range of products, including printers, laptops, desktops, workstations, and sales-related inquiries.In my role, I've developed a deep understanding of Dell's product line and technical specifications, enabling me to provide insightful guidance and solutions to customers across various platforms and devices. Whether addressing software glitches, hardware malfunctions, or configuration challenges, I am dedicated to delivering prompt and effective resolutions to ensure customer satisfaction.My strong communication skills and technical expertise allow me to navigate complex technical issues with ease, helping customers overcome challenges and make informed decisions. Additionally, I am adept at multitasking and prioritizing tasks in a fast-paced support environment, ensuring timely responses and resolutions for all inquiries.By staying updated on the latest technologies and industry trends, I remain prepared to tackle emerging challenges and provide innovative solutions to meet the evolving needs of Dell's diverse customer base. Committed to excellence in customer service and technical support, I am poised to make a positive impact in any support role at Dell.