Chris Macklin Email and Phone Number

Your people do business well beyond the bounds of traditional network perimeters and connected endpoints. Email, social media, and mobile devices are the new tools of the trade—and for cyber criminals, the new tools of attack.Proofpoint protects your people, data and brand against advanced threats and compliance risks. Built on the cloud and the world's most advanced intelligence platform, our solutions help you effectively detect and block targeted attacks and respond quickly to suspected compromises.A Proven Suite of SolutionsOur solutions stop 99% of attachment-based attacks. And every day, we detect and block advanced threats and compliance risks in more than 600 million emails, more than 7 million mobile apps, and hundreds of thousands of social-media accounts. We also help customers share large files securely and protect sensitive information as it’s sent, stored, and archived.Cloud-Enabled Speed and InnovationOur solutions are built on an advanced cloud platform that blends speed and innovation. They deploy, adapt and update faster than on-premises tools to keep you ahead of the latest threats. For example, a 360,000-user organisation recently deployed our solutions in just 48 hours.Far-Reaching Intelligence and VisibilityNo other cybersecurity vendor has a global intelligence platform that spans email, social and mobile. We collect and analyze more than 100 billion data points a day from more than 100 million email boxes, 200 million social-media accounts, and 7 million mobile apps. This data-informed intelligence gives you critical visibility to understand the context and scale of an attack—and the actionable insight you need to resolve it quickly and effectively.Happy Customers - Many companies claim to put customers first. We back it up with a sustained customer satisfaction rate of more than 95% and yearly renewal rate of more than 90%.

- Lead and Managed Order Management activities for Thales E-security in EMEA - Reduced order turnaround time from 72 hours to 24 hours - Conducted weekly report and trend analysis of Purchase orders – identified patterns and conducted training too increase receipt of clean Purchase Orders from 65% to 85% - Key contributor in reducing cancelled Purchase Order and driving increased repeat business resulting in an increase from £75 million to £85 million in order intake. - Training and development of the wider Order Management team - Change Agent – working with Senior Management in Thales E-Security to drive Transformation change and culture within the business.

Driven relationship management between Vodafone and customer through weekly site visits to understand business requirementsProactively driven peer to peer interaction between Vodafone and customer to encourage collaboration and better ways of workingConduct Monthly Service reviews – looking at trends and driving recommendations to the businessImprove relationships internally both within Virtual Team and the wider area of business, looking at better ways of working and emphasise support networks Driven Service Improvements plan working closely with internal items to close on a number of actions.Accountable for developing and maintaining a proactive service strategy this is achieved bybuilding strong trustworthy relationships, both internally and externally.Responsible for all Service Level Management activities, serving as an escalation point for all service management related issues, measuring our performance and leading SIP and CSI Initiatives to ensure smooth delivery and customer satisfactionResponsible for collating and producing detailed monthly service reports for all delivered services using them as a tool to identify key service improvement initiatives identify risks and develop the services with the customer.

 First line support to wider Sales Support functions First line Escalation Management driving through resolution within business to conclusion Devised and implemented training plans for New Starters and wider team Manage day to day operations Key Contributor and support to drive Service Improvement plans for Viridor/Kier Key interface between Pricing teams and Order Assurance

Dedicated interface for network provisioning and commercials between Atos BBC and VodafoneRunning weekly ‘Work in Progress’ calls with Atos BBC counterparts to ensure the smooth running of quotes/orders and provide weekly communications. Ensured that all new SLA’s are met (if not before deadline) and finding ways of improving internal Key contributor/Driver of Service Improvement Plan for Atos BBCAttend and contribute to Service Review meetings Ensure relational business tasks are prioritised and completed to a high standard Compile and complete network feasibility studies for customers through Mozart Work with Solutions Consultants to understand the customer’s technical requirements to identify, validate and position proposals to the BBC. Create and maintain internal & external relationships with 3rd Parties and internal Vodafone teams Key liaison for additional Atos BBC project’s outside of BAU, working with the wider Project team  Hosted sales support forums for troubleshooting other major account’s Training and development of peer group colleagues Re-designed LWI’s for Atos BBC Performance reporting – produce monthly report/stats

Joined the Graduate Management Program at Enterprise, responsibilities including driving sales, improving service levels, training and development of team members, managing escalations and customer complaints and running the branch to drive commercial performance in line with customer satisfaction.