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Chris Macpherson Email & Phone Number
Head of Claims and Complaints
at
Installsure (formerly GGFi)
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✓ Verified July 2026
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Current company
Role
Head of Claims and Complaints
Location
Weybridge, England, United Kingdom
Company size
Who is Chris Macpherson? Overview
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Quick answer
Chris Macpherson is listed as Head of Claims and Complaints at Installsure (formerly GGFi), a with 12 employees, based in Weybridge, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Chris Macpherson.
Chris Macpherson previously worked as Head of Insurance, Claims & Driving Development at Otto Car and BTE Legal Expenses Claims Manager at Markel. Chris Macpherson holds Post Graduate Diploma - Legal Practice Course (Lpc), Law from University Of Glamorgan, Wales.
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Installsure (formerly GGFi)
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Profile bio
About Chris Macpherson
A Senior Leader within the Insurance domain with a strong track record in delivering breakthrough performances in leading and strategically directing business growth, expansion and consolidation plans and consistently achieving operational targets. In-depth understanding of regulatory and legal requirements and their implications on operating procedures. Demonstrable ability to work with senior leaders and present, persuade and influence in different situations requiring evidence-based analysis for decision-making, yielding positive results.20+ years of overall experience within legal and claims management. I hold established credibility in driving performance and achieving success in operational leadership. Respected and acknowledged for building a culture that fosters confidence and trust across multiple stakeholders.A Business Strategist and Customer-Centric leader, I am credited with implementing online/digital platforms that have significantly improved operational processes, thereby providing a competitive edge. A department leader with end-to-end experience developing teams right from hiring to performance management via KPIs.What I Bring to the Table:Subject Matter Expertise | Senior Stakeholder Engagement | Strong External Business Alliances & Partnerships ☑ MY EXPERTISE LIES IN: Legal Expenses Insurance Claims | Legal Claims Negotiation & Management | Fleet Motor Insurance & Claims Management | Online Claims Platforms | Building & Managing Strong Suppler Networks | Budget & Cost/Expense Analysis | Customer Services & Experience | Systems & Process Automation | Operations Control Procedures | Business Training & Legal Regulation Awareness Please contact me at chrs_macpherson@yahoo.co.uk or cmacpherson07@gmail.com to find out how I might contribute and add value to your organisation
Listed skills include Claims Management, Insurance, Management, Risk Management, and 6 others.
Current workplace
Chris Macpherson's current company
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Installsure (Formerly Ggfi)
8 roles
Chris Macpherson work experience
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Head Of Insurance, Claims & Driving Development
Appointed as the Head of Insurance, Claims & Driving Development in January 2022 reporting directly to the Chief Executive Officer. Responsible for managing all vehicle insurance requirements along with an in-house motor claims operation for the company's 5,000 EV Fleet with all non-fault accident claims and recoveries conducted on a self-insured basis. Following initial appointment, responsibilities expanded to include the management of the company’s Driving Development Department consisting of a team of 5 ADI Qualified Driving Assessors and tasked with leading, improving and developing all risk analyses measures in assessing new and existing customers driving performance.
Jan 2022 - Jul 2024
Bte Legal Expenses Claims Manager
Promoted to BTE Claims Manager's role for Abbey Legal Protection and Cigna Legal Protection due to Markel International's purchase of both legal protection businesses with direct reporting to the Head of Claims for Markel International. Managed two legal Expenses Claims teams across two different locations with diverse processes and clients.o Appointed lead for conducting a detailed analysis of all the former three separate businesses' claims procedures, coming up with a sole best practice and implementing the newly created entity's claims procedure.o Led and managed the creation of a new First Notification of Loss (FNOL) procedure and the required team within the Markel Law Legal Advice Telephone Helpline to streamline the legal advice and claims procedure for policyholders. o Established systems to increase policyholders' capability to submit claims via an online platform.o Sourced specialised panel law and tax firms and established strong relationships to develop efficient claims referral procedures and supplier management frameworks which included service level expectations and KPIs.o Developed and maintained claims handling services for external insurance companies and managed supplier relationships with the External Panel Solicitors and Legal Service Providers. o Monitored and analysed the critical operational and technical claims data and identified critical processes. o Controlled the departmental budgets for claims costs and expenses and shared insights with the Claims Management Leadership team. Shared monthly performance reports that depicted adherence to the external and internal KPIs.o Hired, developed and delivered technical training across the Claims divisions, and managed the staff's performance appraisal within the departments through in-person KPIs discussions.o Guided and supervised the technical claims and handled complaints, identified areas of improvements and implemented appropriate initiatives.
Dec 2017 - Dec 2020
Head Of Lei Claims & Technical Claims
Promoted to this position in April 2010 following over three years as a Legal Expenses Team Leader, reporting to the Head of Claims (Europe) and handled responsibilities for the BTE Claims Department and Technical Claims Unito Monitored, reported and analysed key operational and technical claims data to ensure operational excellence and shared timely and reliable KPIs to improve any identified inefficiencies. o Managed the relationships with the external panel solicitors and legal service providers and handled contractual negotiations, performance management and training to achieve seamless services.o Responsible for recruitment, development and performance management of the staff across claims division and other departments, including monthly and yearly KPIs creation and evaluation. o Managed the department budgets, claims costs and expenses and supported the Claims Management Leadership team.o Designed and implemented improvement initiatives within the department and with external key supplier services. o Played a key role in supervising and directly handling the technical claims and complaints and ensured timely resolutions.o Planned, executed and followed-up a detailed auditing programme of internal quality and external suppliers.
Apr 2010 - Dec 2017
Bte Claims Team Leader
Nov 2006 - Apr 2010
Legal & Insurance Services Supervisor -Uk & Europe
Oct 2004 - Nov 2006
Company Paralegal
Jul 2003 - Oct 2004
Litigation Controller
Jan 2002 - Jul 2003
4 education records
Chris Macpherson education
Post Graduate Diploma - Legal Practice Course (Lpc), Law
University Of Glamorgan, Wales
B.A. (Hons.) In Major / Minor Law & American Studies, Law
University Of Glamorgan, Wales
A'Levels
Strodes College
Gcse'S
Heathside School
FAQ
Frequently asked questions about Chris Macpherson
Quick answers generated from the profile data available on this page.
What company does Chris Macpherson work for?
Chris Macpherson works for Installsure (formerly GGFi).
What is Chris Macpherson's role at Installsure (formerly GGFi)?
Chris Macpherson is listed as Head of Claims and Complaints at Installsure (formerly GGFi).
Where is Chris Macpherson based?
Chris Macpherson is based in Weybridge, England, United Kingdom while working with Installsure (formerly GGFi).
What companies has Chris Macpherson worked for?
Chris Macpherson has worked for Installsure (Formerly Ggfi), Otto Car, Markel, Cigna Insurance Services, and Adt.
How can I contact Chris Macpherson?
You can use AeroLeads to view verified contact signals for Chris Macpherson at Installsure (formerly GGFi), including work email, phone, and LinkedIn data when available.
What schools did Chris Macpherson attend?
Chris Macpherson holds Post Graduate Diploma - Legal Practice Course (Lpc), Law from University Of Glamorgan, Wales.
What skills is Chris Macpherson known for?
Chris Macpherson is listed with skills including Claims Management, Insurance, Management, Risk Management, Business Analysis, Financial Risk, Change Management, and Underwriting.
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