A Senior Leader within the Insurance domain with a strong track record in delivering breakthrough performances in leading and strategically directing business growth, expansion and consolidation plans and consistently achieving operational targets. In-depth understanding of regulatory and legal requirements and their implications on operating procedures. Demonstrable ability to work with senior leaders and present, persuade and influence in different situations requiring evidence-based analysis for decision-making, yielding positive results.20+ years of overall experience within legal and claims management. I hold established credibility in driving performance and achieving success in operational leadership. Respected and acknowledged for building a culture that fosters confidence and trust across multiple stakeholders.A Business Strategist and Customer-Centric leader, I am credited with implementing online/digital platforms that have significantly improved operational processes, thereby providing a competitive edge. A department leader with end-to-end experience developing teams right from hiring to performance management via KPIs.What I Bring to the Table:Subject Matter Expertise | Senior Stakeholder Engagement | Strong External Business Alliances & Partnerships โ MY EXPERTISE LIES IN: Legal Expenses Insurance Claims | Legal Claims Negotiation & Management | Fleet Motor Insurance & Claims Management | Online Claims Platforms | Building & Managing Strong Suppler Networks | Budget & Cost/Expense Analysis | Customer Services & Experience | Systems & Process Automation | Operations Control Procedures | Business Training & Legal Regulation Awareness Please contact me at chrs_macpherson@yahoo.co.uk or cmacpherson07@gmail.com to find out how I might contribute and add value to your organisation
Listed skills include Claims Management, Insurance, Management, Risk Management, and 6 others.