Chris Macpherson Email & Phone Number

Singapore, Sg

Singapore, Sg

Leading healthcare and emergency response teams in providing service excellence in industrial settings.

Kelowna, Bc, Ca

I established strategic plans across all operational functions and oversaw their implementation. Additionally, I recruited 47+ employees while controlling business finances - including large scale budgets, CAPEX, and OPEX. I administered our facilities portfolio while overseeing leases and acquiring/renovating properties. In doing so, I sustained privacy/security and cyber security. I oversaw procurement and third-party services while supporting contractual governance.Key Achievements:• Integrated small and large corporation business operations after acquisition by Shoppers Drug Mart/ Loblaws.• Drove business growth by completely building new operations team from zero to +47 members.• Developed and executed swift response to Covid19 by enabling remote working for 97% of personnel across six jurisdictions within three weeks.• Optimized value and controlled costs of vendor services across both US and Canada. • Enhanced property management by designing short term/ flexible leasing options.• Formed and instituted contractual governance and procurement strategies. • Applied SOC2 attestation while increasing compliance with ISO 13485.• Created B2C billing solutions by introducing billing software.

Toronto, Ontario, Ca

With this company, I executed strategic plans and directed daily operations of a fast-paced ambulance communications and 911 call center. We averaged +280K emergency calls p/a with +140 staff. I drove KPI achievement while overseeing performance, producing corrective plans, and training personnel. I governed budgets and led HR management. Further, I supervised employee relations while investigating and resolving issues. Key Achievements:• Augmented accomplishment of KPI’s by advancing and effecting innovative strategies.• Boosted payroll administration by launching new processing software.• Represented organization at Labor Management meetings while collaborating with Union Executive and Shop Stewards to resolve grievances.

Toronto, Ontario, Ca

In these roles I led a team of 25 while coordinating 911 operators and paramedic staff to deliver high quality emergency care. I directed paramedic logistics while ensuring effective staff volume and ambulance availability while maintaining compliance with federal, provincial, and municipality legislation. I guaranteed effective service delivery by monitoring and resolving issues through investigation and corrective measures. Key Achievements:• Delivered unprecedented results by orchestrating successful preparation for Ministry of Health and Long-Term Care (MOHLTC) triannual Service Review.

I led over 200 personnel and an EMS fleet to deliver emergency medical care in Yukon Communities. I conceived strategic plans including policies and processes while measuring performance. I managed both capital and operational expenses/budgets. I also ensured regulatory compliance and oversaw contractual agreements. I responded to major incidents while planning and delivering assistance. Key Achievements:• Modernized EMS services and increased resources by analyzing finances and submitting proposals to cabinet.• Enriched collaborations with external stakeholders including government and communities.• Proposed and instigated ADP payroll management system.• Served as on call manager for urban, rural and medevac (flight) EMS programs.