Chris Macpherson Email & Phone Number

Singapore, SG

Singapore, SG

Leading healthcare and emergency response teams in providing service excellence in industrial settings.

Kelowna, BC, CA

• I established strategic plans across all operational functions and oversaw their implementation. Additionally, I recruited 47+ employees while controlling business finances - including large scale budgets, CAPEX, and.
• Integrated small and large corporation business operations after acquisition by Shoppers Drug Mart/ Loblaws.
• Drove business growth by completely building new operations team from zero to +47 members.
• Developed and executed swift response to Covid19 by enabling remote working for 97% of personnel across six jurisdictions within three weeks.
• Optimized value and controlled costs of vendor services across both US and Canada.
• Enhanced property management by designing short term/ flexible leasing options.

Toronto, Ontario, CA

• With this company, I executed strategic plans and directed daily operations of a fast-paced ambulance communications and 911 call center. We averaged +280K emergency calls p/a with +140 staff. I drove KPI achievement.
• Augmented accomplishment of KPI’s by advancing and effecting innovative strategies.
• Boosted payroll administration by launching new processing software.
• Represented organization at Labor Management meetings while collaborating with Union Executive and Shop Stewards to resolve grievances.

Toronto, Ontario, CA

• In these roles I led a team of 25 while coordinating 911 operators and paramedic staff to deliver high quality emergency care. I directed paramedic logistics while ensuring effective staff volume and ambulance.
• Delivered unprecedented results by orchestrating successful preparation for Ministry of Health and Long-Term Care (MOHLTC) triannual Service Review.

• I led over 200 personnel and an EMS fleet to deliver emergency medical care in Yukon Communities. I conceived strategic plans including policies and processes while measuring performance. I managed both capital and.
• Modernized EMS services and increased resources by analyzing finances and submitting proposals to cabinet.
• Enriched collaborations with external stakeholders including government and communities.
• Proposed and instigated ADP payroll management system.
• Served as on call manager for urban, rural and medevac (flight) EMS programs.