Company changed names from CIOX Health to Datavant due to merger.Direct leadership of 6 managers and a span of control reaching approximately 185 associates across 3 states. Business portfolio includes on-site and remote workers servicing over 50 different health systems and hundreds of clinic groups. Approximate revenue of $22M annually.Budget development and management focused on YoY revenue growth coupled with meeting/exceeding gross margin.Customer relationship building to maximize customer retention and growth of product/service offerings.Established career pathing program and talent management review cadence for all levels of the region to increase employee retention, job satisfaction and overall talent pipeline.KPI Scorecard development focused on critical KPIs to maximize business performance.

Provides leadership, planning and direction to ensure all business objectives and financial goals are achieved.Effectively communicates performance results, business plans and resource needs to senior management.Builds and leverages formal and informal high-performing, cross-boundary partnershipsEstablishes divisional goals for team. Holds self and team accountable for timely completion of assignments and achieving expected results.Identifies and resolves customer and staff concerns, discrepancies and disagreementsPartners with sales counterparts and provides input and direction to ensure teams use territory planning effectively to achieve profitable revenue growth.Participates and partners with team members on customer meetings to promote revenue growth, cost containment and expansion of services with customers.Analyze information, generate alternatives, and make recommendations to enhance operational effectiveness.Use financial, economic, market and industry data to make recommendations to enhance operational excellenceDrives performance and understanding of periodic audits and reviews within the Division to ensure proper practices are followed.Coaches and assists team in creating vision and understanding role the team plays in executing the business strategy and practices.Recruits, trains and develops employees. Provides cross- and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement.Performs annual goal setting process and created tracking tool to establish clear objectives and measurements. Provided teams stretch opportunities utilizing their strengths to achieve objectives.Leads and supports continuous improvement initiatives.Demonstrates leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.Ensure timeliness of Division-wide performance appraisals

- Oversight and leadership of multiple district operations with revenue exceeding $3 million annually.- Establishes clear goals that align a unit’s efforts with the organization’s goals; ensures synergies between people, processes, and strategies to drive flawless execution of business objectives.- Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals.-Creates a work environment in which employees become compelled to commit to their organization and its bottom line and feel pride and job ownership.- Delegate decision-making authority and task responsibility to employees to maximize their job ownership and commitment to outcomes.- Leads the implementation of new processes, activities and culture that enhances the customer experience; ensures that associates live a customer focused culture day to day.- Make customer satisfaction the primary focus when implementing new processes, activities and culture.- Gets results from work groups; sets performance expectations and holds people accountable for getting results.- Establish performance objectives and development plans, track performance, and evaluate progress toward goals.- Partners with Account Executives to increase district revenue.- Partner with internal teams to promote revenue growth, cost containment and operational excellence.- Demonstrates in-depth knowledge of product and service offerings.- Demonstrate financial acumen and a robust understanding of financial analysis and communication.- Use insight into market drivers to capitalize on key business opportunities that will create business opportunities- Demonstrates knowledge of the healthcare industry, hospital operations, alternate care providers, and medical equipment manufacturers.- Recognizes professional trends and business situations that present opportunities.- Emphasis on constantly improving processes, products, and services and exploring innovative ways to do the job.

 Directed 3 multidisciplinary teams across different physical locations. Achieved financial goals by analyzing and interpreting financial reports, setting targets and communicating metrics. Created metrics, assessed data and manage productivity of clinical staff. Directed the coordination of services to achieve optimum patient outcomes.  Performed audits of clinical records and submit relevant documentation timely. Hired, managed and developed employees through individual coaching and team-building. Collaborated with peers to create clinical staffing matrix to maximize operations and patient care. Collaborated with CFO to develop fleet car analysis matrix that led to cost savings. Collected and analyzed call center data to increase quality of care and operational efficiency. Analyzed and created action plans to maximize Deyta Patient Satisfaction Scores. Increased night/weekend survey scores through creation and implementation of satisfaction survey that allowed for more real-time data collection. Established work group that increased effectiveness and quality of patient transfers between home and inpatient units thus increasing patient satisfaction. Spearheaded project management process that led to a successful transition to new pharmacy vendor. Collaborated on customer service initiative program as spokesperson to staff.

 Researched TJC, federal, state and local hospice regulations. Prepared and reported on compliance monitors to Quality and Compliance Board Committee. Developed and performed compliance education for staff and Board of Directors. Designed Quality and Compliance reporting dashboard. Audited operational documents related to compliance. Performed annual multi-dimensional risk assessment. Directed the internal compliance committee to mitigate risk. Developed tools to monitor high-risk areas of hospice program. Collected and analyzed data to ensure compliance goals were met. Investigated compliance complaints and reported to appropriate personnel. Served on relevant internal committees (Ethics; Policy & Procedure).