As a Technical Account Manager, I collaborate with strategic clients to drive transformative automation initiatives. Leveraging UiPath’s cutting-edge technology, I guide organizations in designing and implementing long-term business automation programs. My mission? To empower teams, enhance efficiency, and elevate business outcomes.What I Bring:Technical Acumen: Proficiency in digital technologies and software.Customer-Centric Mindset: Understanding client needs and delivering timely solutions.Effective Communication: Strong verbal and written skills.Analytical Abilities: Problem-solving and data-driven decision-making.Collaboration: Comfortable engaging with stakeholders at all levels.

Conduct research and analysis of existing processes and operational effectiveness, including implementation and use of Process Mining, Task Mining to lead to Hyper Discovery, initiate process analysis with stakeholders, lead project deployment for RPA initiatives, as well as Discovery and Analytics outside of RPA.Identify continuous improvement opportunities across IT including but not limited to the areas of service management, implementation and strategic alignment. Present findings, projections and recommended actionsPlan, implement and managing proposed recommendations and projects; understanding each line of business in order to anticipate necessary changes in software applications and systemsCreates current state process maps to hone and optimize into improved future state processes. Support IT Leadership through decision-making regarding continuous improvement and operational rigor to improve quality, eliminate waste and improve process efficiencySupport the development of a long-term organizational strategy for process improvement and adoptionTrain and guide employees at all levels of the organization in continuous improvement and maintain ongoing engagementDesign and workshops based on business objectives and analysis including adopting appropriate approach/methods, facilitation techniques, pre-work, artifacts and deliverablesPrepares documentation and visuals to streamline development and training for automated manual workflows, process mapping, and decrease inefficiencies both through automation and business process analysis.Drive the definition, requirements, and adoption of process performance metricsCollaborate with analytics team on the deliver of process performance metrics at scale Drives end-to-end business and technical solution by coordinating various phases of agile

Acting as a AA 360 System Admin, BSA, and Developer. My responsibilities include monitoring and maintaining the bots in production, as well as working with other IT departments and SME for the business to find new bot opportunities. Once I do, I build the SDD, architect the PDD, and start development. Currently supporting Customer Service Order Processing, with plans to expand COE and get into Citizen Development with Power Automate.

Oversees software development for the RPA group (77 digital staff) and proactively drives team to achieve utilization goals. Builds and develops RPA program, identifies and selects team members, negotiates for key resources, tracks resource usage and performance, assures goals and targets are met. Leverages significant expertise in Automation Anywhere automations in 11.3.4.1; to enable design, scripting, testing, implementation, maintenance, and changes. Manage 200 servers (Dev, QA, Prod). Directs teams in all project and process automation life cycle phases ensuring deliverables are completed within planned schedules and budgets. Facilitates all project activities including strategy, scoping, business priority, planning, reporting/metrics, and stakeholder management.Key Achievements:• Contribute to 77 projects, which save the company over $3.5 million annually and eliminate hundreds of hours of labor.• Partners with stakeholders and management to identify opportunities for further adoption of RPA solutions throughout the organization. • Provides guidance on Automation Anywhere best practices and software integrations to data and services outside Automation Anywhere framework.• Implemented the 11.3.4 environment, and the AA 360 environment.

Served as primary point of contact for all departments dealing with IT related issues for New York and Northern PA locations providing mission critical natural gas transmission. Executed incident management including documenting, communicating, and resolving or escalating issues to the appropriate departments as required. Executed IT deployments (servers, desktop, laptop, software, policies). Supported phone (smartphone, cellular) communications and integrations, assisted with telecom and microwave deployments, hands-on troubleshooting of Cisco equipment and LAN issues in collaboration with network engineers. Key Achievements:• Successfully maintained 100% system uptime and met all SLAs.• Achieved high performance ratings/reviews throughout tenure.• Windows 10 upgrade: Remediation of over 3000 legacy software programs not supported on Windows 10. Deployment and testing to assess feasibility of VDI and VMware to make a Windows 7 solution in support of infrastructure transition to Azure.• Initiated investigations with the Data Analytics group regarding the Internet of Things and Self Automated Drones. Developed methodology to gather cellular tower information from fcc.gov, query and export data based on state, then leverage Google Earth to create an overlay of tower locations. These overlays can then be used to map out plans for IoT as well as SAM drone technology.

Coordination of Vendors and Contractors for operations and facilities upgrade projects. Oversaw IT Desktop and Server support, as well as IT Security. Oversaw upgrades of servers from NT/2000 to 2012. Facilitated implementations of HyperV, a backup system, enterprise anti-virus management, and two new voice systems. Installed new EMR that integrated with the parent EMR as well as a 3rd party hospital EMR. Performed bandwidth upgrades for over 10 sites (250k to 1.5M) and datacenter (3M to 20M).Key Achievements:• Successful bandwidth upgrades saved the company about $3000 per month along with much increased speeds.

Provided critical technical support as member of different support groups. Progressively advanced from Tier 1 to Tier 2 to Tier 3 level support responsibilities. Exhibited great flexibility and dependability supporting major company growth as it went from 350,000 users to 3.5 million users. Adelphia- handled webhosting, business class customers from dial-up all the way up to Fiber OC3. worked in Escalations interfacing with NOC, Call Center Queue Management, and Advanced support of all IT related issues in the call center as well as the customers.