Chris Manuel Email & Phone Number

Quispamsis, Nb, Ca

As Head of Operations at Rafflebox, I have the privilege of overseeing a dynamic portfolio of departments critical to our company's success. I lead and nurture high-performing teams in Marketing, Sales, Customer Support, Loyalty & Retention, each playing a pivotal role in our journey.My Responsibilities Include:Team Success: My primary mission is to empower and support my exceptional teams to achieve their goals. I thrive on identifying and removing roadblocks to their success… Show more As Head of Operations at Rafflebox, I have the privilege of overseeing a dynamic portfolio of departments critical to our company's success. I lead and nurture high-performing teams in Marketing, Sales, Customer Support, Loyalty & Retention, each playing a pivotal role in our journey.My Responsibilities Include:Team Success: My primary mission is to empower and support my exceptional teams to achieve their goals. I thrive on identifying and removing roadblocks to their success, ensuring they have the resources and guidance needed to excel.Alignment and Collaboration: I am dedicated to fostering a culture of collaboration and alignment across all departments under Operations. By breaking down silos and encouraging open communication, we work harmoniously to achieve our shared objectives.In this role, I am passionate about driving operational excellence, optimizing processes, and nurturing a cohesive work environment that fuels innovation and growth. Together with my teams, we are committed to not only meeting but exceeding our company's aspirations Show less

As the Director of Revenue at Rafflebox, I spearheaded a transformative journey, driving the company's growth and profitability. In this role, I focused on several key areas to elevate our performance:Analytics-Driven Insights: I initiated the creation of a robust reporting suite, empowering the organization with data-driven insights. By harnessing the power of analytics, we gained a deeper understanding of our operations, enabling more informed decisions across all… Show more As the Director of Revenue at Rafflebox, I spearheaded a transformative journey, driving the company's growth and profitability. In this role, I focused on several key areas to elevate our performance:Analytics-Driven Insights: I initiated the creation of a robust reporting suite, empowering the organization with data-driven insights. By harnessing the power of analytics, we gained a deeper understanding of our operations, enabling more informed decisions across all departments.Customer Journey Mapping: I orchestrated an overhaul of our customer journey mapping process. By meticulously analyzing every touchpoint, we optimized the customer experience, resulting in increased Customer Lifetime Value (CLV) and Lifetime Value (LTV). This strategic shift not only enhanced customer satisfaction but also drove revenue growth.Goal Execution: I was responsible for setting and executing departmental goals and targets quarterly. Through effective leadership and collaboration, I ensured that our teams aligned with the company's overarching objectives, driving us closer to our mission. Show less

Halifax, Nova Scotia, Canada

Sussex Corner, New Brunswick, Canada

Sussex Golf & Curling ClubBoard Member · Jan 2017 - PresentAs a dedicated member of the board at Sussex Golf and Curling Club, I have the privilege of contributing to the strategic direction and growth of the club. Our mission is to create an exceptional golfing experience while fostering a strong sense of community among our members.Responsibilities and Contributions:Strategic Planning: I actively participate in shaping the long-term vision of the golf course… Show more Sussex Golf & Curling ClubBoard Member · Jan 2017 - PresentAs a dedicated member of the board at Sussex Golf and Curling Club, I have the privilege of contributing to the strategic direction and growth of the club. Our mission is to create an exceptional golfing experience while fostering a strong sense of community among our members.Responsibilities and Contributions:Strategic Planning: I actively participate in shaping the long-term vision of the golf course, collaborating with fellow board members and leadership to set strategic goals and initiatives.Member Engagement: A vital part of our mission is fostering a vibrant community of golf enthusiasts. I actively engage with our members, seeking their input and feedback to continuously improve our offerings and amenities.Community Building: Beyond golf, I am committed to fostering a sense of camaraderie and belonging among our members. We host events, tournaments, and activities that bring our community together.Serving on the board of Sussex Golf and Curling Club is not just a role but a passionate commitment to preserving the traditions of this golfing oasis while steering it towards a prosperous and exciting future. Show less

Elk Grove, California, United States

Developed a highly functioning CRM department from the ground up with a wide range of retention strategies to maintain a loyal customer base. Liaise with the marketing team to run campaigns both offline and online to reach a wider audience and introduce new customers to our business. Collaborate with technical teams to examine data analytics to identify factors and make recommendations to improve traffic flow.

Provided overall management and execution of all CRM activities ensuring to drive a consistent and successful sales funnel.Built a Sales, VIP, Business Intelligence/Analytics, Direct Mailing, Email Marketing, and Promotions departments.Oversaw, led, and groomed a team of 6 results-driven Department Managers that assisted in building the business.Identified opportunities through developing and implementing marketing techniques resulting in increased customer base.

Was in charge of the overall direction and oversight of the FocalClick affiliate program while handling all financial responsibilities such as budgeting and forecasting. Utilized analytical and innovative thinking to spearhead traffic initiatives, override the competition, and managed 4 results-oriented Affiliate Managers. Successfully increased business by utilizing effective marketing techniques which led to 94% of all incoming traffic to SunPoker.com and OmniCasino.com.Identified… Show more Was in charge of the overall direction and oversight of the FocalClick affiliate program while handling all financial responsibilities such as budgeting and forecasting. Utilized analytical and innovative thinking to spearhead traffic initiatives, override the competition, and managed 4 results-oriented Affiliate Managers. Successfully increased business by utilizing effective marketing techniques which led to 94% of all incoming traffic to SunPoker.com and OmniCasino.com.Identified and analyzed strategic initiatives and areas of growth opportunity with affiliate managers on an individual and team basisLed the Affiliate Management team to manage existing partnerships, relationships, and accounts to ensure that all team sales goals were met on a consistent basis. Show less

Identified and spearheaded growth-driven initiatives such as player promotions, VIP systems, and analytics that successfully maximized ROI (Return on Investment). Oversaw financial obligations including budgetary controls, forecasting, and reporting to the executive team. Managed strategic business relationships with key players within the industry including payment processors and corporate business partners to generate new players and business leads.Supervised game room activities… Show more Identified and spearheaded growth-driven initiatives such as player promotions, VIP systems, and analytics that successfully maximized ROI (Return on Investment). Oversaw financial obligations including budgetary controls, forecasting, and reporting to the executive team. Managed strategic business relationships with key players within the industry including payment processors and corporate business partners to generate new players and business leads.Supervised game room activities and assumed the responsibility for implementing various programs to draw more interest from players focused on overall satisfaction. Show less

Developed, implemented, and managed the Hollywood Affiliates Program through successfully identifying key markets and winning over the competition through strategic tactics.Provided overall team management with the responsibility for leading and motivating a support team to deliver growth in specified markets, resulting in increased ROI. Successfully implemented and deployed effective player retention strategies while driving increased traffic of new players. Held the overall… Show more Developed, implemented, and managed the Hollywood Affiliates Program through successfully identifying key markets and winning over the competition through strategic tactics.Provided overall team management with the responsibility for leading and motivating a support team to deliver growth in specified markets, resulting in increased ROI. Successfully implemented and deployed effective player retention strategies while driving increased traffic of new players. Held the overall responsibility for ongoing management and decision making on behalf of the program ensuring that outcomes and objectives were delivered. Show less