- Reviewing and assigning test cases to be automated.- Training colleagues on feature functionality.- All the duties and responsibilities listed below for Associate Quality Engineer.

- Responsible for the creation and maintenance of test cases for Internal ConnectWise Products.- Responsible for regression testing and feature work for Internal ConnectWise Products- Created and monitored automated test cases for Internal ConnectWise Products using Karate Automation Framework.- All the duties and responsibilities listed below for the ConnectWise mobile apps.

- Responsible for the creation and maintenance of test cases for ConnectWise mobile apps.- Responsible for regression testing and feature work for ConnectWise mobile apps.- Testing of REST API’s for the ConnectWise Mobile apps with Postman.- Created and monitored automated test cases for Mobile apps with Appium.- Created and released Mobile builds to Google Play/App Stores.- Documented requirements and user stories for features.- Documenting and communicating release notes between departments.- Participated in Webinars to educate and promote mobile apps to clients.- Participated in Company events (ItNation, ItNation Explore) in person for promotion and education of Mobile app features.- Designed and led training sessions for mobile apps for colleagues.- Triaging and working higher tier support tickets escalated from the Support department.- Responsible for the creation and maintenance of test cases for ConnectWise Manage application.- Responsible for 3rd party Integration regression testing.- Testing of REST and SOAP API’s with Postman for the ConnectWise Manage application.- Creation and Maintenance of automation tests using Selenium with Python.

- Responsible for assisting customers with their questions about any of ConnectWise’s supported software in a professional and courteous manner.- Research questions using a variety of resources, as well as working with other Consultants and staff in answering any customer’s questions.- Document, track, and escalate problems to ensure a timely resolution.- Staying abreast of current news, system information, problems, changes and updates relevant to partner clientele.