Chris Marsden Email & Phone Number

Sydney, Nsw, Au

Australia

Sydney, Australia

Sydney, Australia

I am part of the CommSec Customer Engagement Team. With our team’s approach of HeartoHelp, we strive to promote and build customer advocacy through delivering an exceptional customer experience. By engaging customers with professionalism, knowledge, respect and genuine curiosity, we are able to identify opportunities that deliver the needs of our customer’s financial wellbeing.As an Equities Associate I help our customers to understand the services and products that are available to suit their needs, I also assist our customers to place trades into the market. I deliver consistently positive moments of truth to our customers at every opportunity through sound & knowledgeable information, guiding them through our innovative website, and educating & building their awareness of all the banking solutions that the Group has to offer. I strive to always provide the highest level of customer engagement during every interaction & make dealing with CommSec as easy as it can.

Menai, Australia

Work as a bar tender and pokies machine/gaming attendant, a cellar-man, TAB and Keno operator, cashier and receptionist/concierge at the local catholic clubIn charge of serving drinks in accordance with RSA and in-house policies, tendering both cash and card purchasesSupervise and facilitate the collection of winnings taken by patrons playing pokie machinesTrained in cash handling and security procedures, as well as anti-money laundering and counter terrorism funding cashier proceduresProvide quality customer service in all aspects of workConcierge and reception duties include identification checks, processing of new memberships and membership renewals and dealing with customer enquiriesCellar work involves the maintenance and upkeep of bar equipment, and stock level monitoringRepeatedly commended by managerial staff on my positive attitude to all tasks and above average customer service

Sydney Cbd

Spent nine weeks on an internship style rotational program within the Institutional Banking and Markets area of the Commonwealth BankI was based out of the Short Term Interest Rate Desk, trading forward foreign exchange for the first month, and was primarily responsible for funding the banks intra-day positions and NOSTRO accountsI also did rotations through several other areas within the IB & M division, namely Operations and Management, Swaps Trading, Interest Rate options trading, Foreign Exchange Product Control, Institutional Foreign Exchange, Commodities Trading, Client Risk Solutions, Institutional and Corporate Sales, Offshore Banking Unit, Quantitative Sales Analysis, Strategic Client Solutions, High Grade Bond trading