Chris Marsh Email & Phone Number

Lincolnshire, Nottingham, Hull

● Delivered multi-million-pound revenue by ensuring exemplary store standards across retail & pharmacy, delivery of company commercial plan, and developing and providing pharmacy services in line with industry changes.● Effectively managed the daily operation of stores in compliance with company policies, procedures, and law, maintaining optimal working conditions and safety across all stores.● Led stores through internal audits and various risk assessments, identifying areas for improvement and implementing measures to improve health & safety, internal audit, and governance standards.● Spearheaded continual business development, utilising business planning, people development, and stakeholder management skills to drive the achievement of ambitious targets.● Enhanced staff and team efficacy through providing regular training and implementing performance management techniques to boost productivity.● Forged strong external relationships with NHS personnel, GPs, and other healthcare professionals.● Delivered impeccable cost control and effectively managed payroll, identifying business and ROI opportunities to enhance business growth and profits.

United Kingdom

● Collaborated with the Retail Director Business Partner, 12 regional area managers, and the Central Loss Team to investigate and mitigate losses within stores, minimising further risks.● Delivered robust operational platform in stores by supporting store teams to fully understand operational processes, audit processes, and compliance requirements.● Promoted health and safety culture across stores by executing rigorous risk assessment, fire safety procedures, and providing guidance on legal and regulatory compliance and company governance, working with the central health and safety team, and utilising knowledge acquired through NEBOSH qualifications.● Led a field-based team in delivering the above agenda across 250 stores, optimising operational delivery including store audit process compliance.

Nottingham, England, United Kingdom

● Led a team through the full lifecycle, from design to implementation, of new projects and systems of work to streamline daily pharmacy operations across 2500 shops in the Boots brand using effective team leadership, stakeholder management, and the facilitation of cross-functional communication.● Led a stores-facing team of 35 headcount in delivering daily Pharmacy operational support for all stores across the company (business critical team), keeping training materials, communications, collateral, equipment, and online content up to date and relevant.

United Kingdom

Regional Pharmacy Operations & Efficiency Platform (Secondment) ● Managed Field Implementation Leads to deliver the project to the region.● Project managed the delivery of the company project, facilitating the implementation of new business plans.● Delivered training and robust leadership, ensuring new processes and systems were 100% embedded.● Executed secondment in conjunction with Area Managers and the Retail Director