Christopher Marshall Email & Phone Number

Bellfield, Vic, Au

Melbourne, Victoria, Australia

PurposeTo manage and support a team of up to 23 members to deliver great patient and client experiences, and to ensure all internal stakeholders were satisfied with patient bookings and payments processing.Core Responsibilities- Leadership, day-day management and staffing for teams across seven clinics in Victoria, including all recruitment of administrative team members company-wide.- Support practice coordinators to ensure the efficient management of clinics by ensuring… Show more PurposeTo manage and support a team of up to 23 members to deliver great patient and client experiences, and to ensure all internal stakeholders were satisfied with patient bookings and payments processing.Core Responsibilities- Leadership, day-day management and staffing for teams across seven clinics in Victoria, including all recruitment of administrative team members company-wide.- Support practice coordinators to ensure the efficient management of clinics by ensuring clear communication was maintained between sites at all times.- Maintain all key workflows and procedures to endure timeliness and quality of client care.- Ensuring availability and readiness to answer queries from team members, clients and patients.- Act as key escalation point for patient and client complaints company-wide.Key Achievements- Implemented a COVID vaccine at home program centred around clinic locations.- Successfully implemented a remote COVID helpline and bookings service.- Led the execution of an aged-care GP service generating $8,000 in weekly revenue.- 100%+ increase in team retention within three months of commencement. Show less

Melbourne, Victoria, Australia

PurposeTo help customers plan, book and enjoy amazing travel experiences, and to develop and mentor junior team members to deliver high customer satisfaction and meet sales targets.Core Responsibilities- Use personal travel experiences to sell products and destinations that customers will love.- Maintain and expand a strong product knowledge of flights, hotels, tours and other services.- Deliver regular training and support to 21+ locations across Melbourne Metro… Show more PurposeTo help customers plan, book and enjoy amazing travel experiences, and to develop and mentor junior team members to deliver high customer satisfaction and meet sales targets.Core Responsibilities- Use personal travel experiences to sell products and destinations that customers will love.- Maintain and expand a strong product knowledge of flights, hotels, tours and other services.- Deliver regular training and support to 21+ locations across Melbourne Metro region.- Achieve set KPIs and incentive targets and support junior members to achieve the same.- Prepare invoices, receipt payments and maintain accurate and orderly financial documents.Key Achievements- Air Mauritius competition winner for a trip to Mauritius for exceeding sales targets within a month.- On The Go Tours award winner for a trip to Vietnam for high quality company representation. Show less

Melbourne, Victoria, Australia

PurposeTo look after a high volume of complex worker claims, to hold ultimate accountability for the management of each claim within my portfolio and mitigate the consequences of a worker's injury/claim on their life by ensuring a safe and prompt return to their regular job duties.Core Responsibilities- Managing a portfolio of 400+ WorkCover claims, and ensuring all claim costs are focused, appropriate and in line with relevant legislation.- Act as the primary contact for… Show more PurposeTo look after a high volume of complex worker claims, to hold ultimate accountability for the management of each claim within my portfolio and mitigate the consequences of a worker's injury/claim on their life by ensuring a safe and prompt return to their regular job duties.Core Responsibilities- Managing a portfolio of 400+ WorkCover claims, and ensuring all claim costs are focused, appropriate and in line with relevant legislation.- Act as the primary contact for both the employer and the worker.- Organise third parties to assist with the return to work process, including onsite work assessments, independent medical reviews, necessary medical treatments, etc.- Maintain clear and open communication between all stakeholders at all times.- Maintaining highly accurate physical and digital claim files.Key Achievements- Appointed as a member of the High Value Case Project by achieving a 98% outcome annual audits. Show less