Chris Martinez Email & Phone Number

Los Angeles, California, United States

Overseeing daily store operation activities (warehouse, floor, inventory). Create, improve and document processes that made entire store more efficient leading to employee and customer satisfaction. Automate product cost and pricing to stay current with constant market changes which led to accurate margins and increased 15% profits. Identify slow selling departments and share with the marketing department to create strategic plans. Revamped company culture to make more responsible and happier employees. Research and purchased a new POS system and successfully transitioned from old system to a more efficient ERP. Created Power apps for more efficient internal communication and better customer service. Implemented an efficient inventory control process. Created Sql scripts to pull raw data from main database and create reports not available in WMS.

Operations

-Designed and maintained data storage and access databases, implemented automated processes for gathering and manipulating data and generating reports (Excel and Access) through automation via VBA and SQL for Access. - Development and administration of salesman samples database that helped decrease spend from $2.2M to $1.3M and savings of $250k on software upgrades.- Developed databases that helped deliver CPU (cost per unit) savings of 14 cent/unit.- Developed and maintain process documentation and Standard Operating Procedures for the Supply Chain team.- Created and analyzed reports from local/online sources tracking e-commerce KPIs.

- Restructured shipment procedures reducing annual customer chargebacks by 75% from $950k to $75k.- Developed and implemented a database system to complement current WMS to streamline order processing and routing, resulting in increased on time rate of orders by 12% within start date, helping decrease temp staff and increased labor utilization by 21%.- Directed all aspects of fulfillment process from receiving to shipping.- Managed a staff of 30+ employees including 2 supervisors.- Negotiated rates with carriers and vendors.- Created and implemented Standard Operational Procedures for optimal DC management.

Los Angeles

- Managed all aspects of shipping and receiving department including inventory control.- Responsible for implementation of company database resulting in $20,000 savings.- Recommended new procedures that improved production workflow.- Maintained daily shipping and production reports to monitor daily sales.- Responsible to contract and schedule freight operations.- Worked directly with customers to meet shipping deadlines.- Attended company meetings to discuss monthly goals and objectives.