With over 17 years of work experience, I am a passionate and dedicated IT Desktop Support Manager at Leverage Technologies and Systems, a leading provider of IT solutions and services. I manage a team of IT support specialists who provide technical assistance and troubleshooting for various hardware, software, and network issues. I also oversee the implementation and maintenance of IT security policies and procedures, ensuring compliance with industry standards and best practices. I have multiple certifications in cybersecurity and network security, including ITNC Cybersecurity Fundamentals for Engineers and Fortinet Network Security Expert Levels 2 and 3. I have also developed strong skills in support services and social networking, which enable me to communicate effectively with clients and stakeholders and to foster a positive and collaborative work environment. My mission is to leverage my expertise and credentials in IT to deliver high-quality and reliable IT support and solutions that meet the needs and expectations of our customers and partners. I am always eager to learn new technologies and trends and to share my knowledge and insights with my team and the IT community. I value innovation, excellence, and teamwork, and I strive to contribute to the growth and success of Leverage Technologies and Systems.