Sales And Operations Manager
Petals And Paws (Fka New England’S General Store And Canton Feed And Supply)
Canton, Ct, West Hartford, Ct
Results-driven high-energy professional with an outstanding record of accomplishments in expanding business and increasing earnings. Successfully negotiates profitable terms and contracts and creates and manages budgets. Attracts, motivates, and coaches team members by leading with transparency and excellent communication skills. Maximizes returns by diligently analyzing operational trends. Specific competencies include:Responsible for strategic decisions, anticipating and in response to market trends, that have a direct impact on the success of a small business. Maximized profits by leveraging financial and human capital, while creating an atmosphere of exemplary customer service. Managed all daily activities of a 2 location retail store.•Led company and its employees through a financial restructuring, retaining all employees and sales continuity, and produced a company that emerged stronger and with significantly reduced overhead.•Increased gross sales $200K+ by opening a 2nd location after extensive due diligence on market conditions.•Created and implemented booking and budgeting systems and accounting processes, significantly improving accuracy and preventing issues.•Developed business plan, and solicited terms for a refinance of existing mortgage and LOC, reducing those expenses 37%.•Negotiated with vendors and established 30 day terms, increasing cash flow, and allowing for strategic purchasing.•Re-negotiated building lease mid-term, creating 30% savings on rental expenses.•Increased overall gross margin 1.2% by applying improved terms and obtaining additional working capital to increase inventory and upgrade equipment.•Developed and managed new marketing campaigns, achieved over 2.5% response rate to outside prospects.•Maintained competitive 30% margins by studying market trends, pricing structures, and effectively managing product mix.