Chris Matocha, Pmp Email & Phone Number

San Antonio, Texas Area

San Antonio, Texas Area

• Led telecommunication projects including installations of primary internet circuits with broadband or 4g Cradlepoint backup solutions.
• Placed circuit orders and disconnects with various carries including ATT, Lumen, Fiberlight, Comcast, Spectrum, and Verizon.
• Coordinated VoIP migrations to Vonage solutions.
• Coordinated and managed 3rd party vendor technicians for onsite hardware and cabling installations.
• Managed 4G devices for customer base including data usage alerts, firmware upgrades, and RMAs.
• Facilitated the streamlining of existing project management processes and checklists.

Houston, Texas, United States

• Managed information technology projects relating to infrastructure upgrades, backup solutions, disaster recovery, and email migrations for external clients.
• Implemented project process from project initiation to completion.
• Assisted with procurement process for project related hardware, software, and warranties.
• Tracked, received, and logged new equipment while maintaining inventory items.

Houston, TX

• Spearheaded the generation and engineering of multi-phased software deployment projects for external customers.
• Held full responsibility in identifying appropriate resources for the discovery, design, and deployment stages of software implementation projects by collecting and completing customer requirements.
• Generated change orders in accordance with the required scope revision.
• Organized the schedule of shared resources based on customer’s availability in a matrix organization.
• Presented engineering estimates in pre-sales stage of the project for the Sales Team.
• Directed the tracking of project financials to guarantee forecasting and customer invoicing.

Houston, Texas Area

• Managed different testing scenarios by arranging and maintaining facilities environment.
• Led the distribution of work items to Quality Assurance Team through the use of Microsoft Team Foundation Server (TFS).
• Conducted the manual and automated quality testing of project software.
• Supervised the training and management of new QA members.
• Delivered information on status updates and issue escalation to management.

Houston, Texas Area

• Rendered support in maintaining all software product development schedules by administering Microsoft Project Server.
• Worked collaboratively with product managers, developers and quality assurance personnel to meet scheduled product release dates.
• Handled the monitoring and sustaining action items in weekly status meetings; properly maintained project documents on SharePoint site; and implemented first software development schedule in company history.
• Dealt with the development and maintenance of internal SharePoint sites to effectively gain escalation on communication and document status of all activities of development life cycle.
• Directed and controlled MS Team Foundation Server for software development configuration management.
• Took charge of devising an internal SharePoint-based IT Help Desk.

Houston, Texas Area

• Performed manual defect and enhancement testing Microsoft.NET and SQL-based software in lab simulation setting.
• Addressed all enhancement requests for Software Development Team.
• Applied keen eye for detail in assessing technical documents including release notes, installation, administration, and user guides.

Houston, TX

• Played a key role in supporting international customer base for Integrity/DOC4000 and PlantState Suite alarm management software, while providing installations of software for remote customers using Microsoft.
• Maintained active involvement in reproducing software defects in lab environment and wrote corresponding knowledge base articles.
• Successfully negotiated and closed more than 1600 technical support cases in two years.