Chris Maxfield Email & Phone Number

Sydney, New South Wales, Australia

* Managing all aspects of assessments, including scoping, planning, notification, document review, fieldwork, reporting, consultation and publication.* Leading a small assessment team to deliver the OAIC’s privacy and CDR assessments programs* Guiding and mentoring staff, displaying leadership and integrity, and fostering a positive workplace culture.* Providing strategic advice to, and liaising with, the Directors of the CDR Assessments and Assessments & Inspections teams, Executive, the OAIC’s Dispute Resolution Branch and other units about sensitive issues arising in the work of the section including referral of matters for compliance and enforcement consideration.* Communicating information clearly to various audiences via assessment reports, briefings, letters and emails* Fostering productive internal and external working relationships. This includes working with assessment participants, and liaising with relevant government agencies and peak bodies* Maintaining and uplifting internal policies, procedures and systems.

Sydney, New South Wales, Australia

• Provide leadership and advice to ensure the OAIC meets obligations and reporting requirements under the PGPA Act and other relevant legislation.• Prepare briefs, policies, procedures, work instructions and guidance materials related to governance, risk and integrity, ensuring that these documents remain relevant and contemporary.• Provide strategic advice and contribute to forward planning around operational and strategic objectives.• Manage and lead a team to deliver on the agency's governance and risk objectives and internal and external stakeholder engagements.• Oversee and manage governance related projects.• Provide assurances regarding the agency's processes related to fraud and corruption control.• Lead and contribute to the ongoing development of the OAIC Risk Management Framework, including regular review and reporting of risks in the agency and uplift of overall risk culture at the OAIC.• Collaborate with the Chief Security Officer and Chief Information Officer and contribute to internal and external reporting requirements related to the PSPF.• Lead the OAIC's internal audit activities, and manage the operation and support to the external Audit and Risk Committee.

Sydney, New South Wales, Australia

Australia

Triage, Strategy, and Projects Management

Australia

National

Surry Hills, New South Wales, Australia

Service Support Manager for Surry Hills, Parramatta, and Wollongong Contact Centres; leading labour hire resources in providing support across Services Australia’s Centrelink and Medicare services catalogue.

Canberra, Australia

Channel Operations and Emergency Management coordination of contact centre and face-to-face service delivery resource allocation to meet claims demand and issue of Australian Government Disaster Recovery Payments in declared disaster areas.Engagement and collaboration on joint responses with the Departments of Prime Minister and Cabinet, Department of Home Affairs, Department of Social Services; and Department of Employment, Skills, Small and Family Business.

Managing external and internal engagement with Service Delivery Operations sites; coordinating logistics and communications for visiting Senior Executive Service, Members of Parliament and Ministers; and providing high level advice, analyses and reporting on impacts and return on investment.

Smart Centres Operations Group East Branch

Responsibilities:• Establish and manage relationships with internal and external stakeholders and specialist services to deliver programme services, build service delivery capability, promote the department’s services and attend interagency meetings and forums to obtain and share information;• Communicate effectively to resolve issues that impact channel optimisation and service delivery;• Analyse and present data and insights to support strategic decision making;• Monitor and report on the achievement of business outcomes, key performance indicators and quality assurance to assist management to support overall performance.

Smart Centres Indigenous And Intensive Servicing Division

The Department’s Smart Centres operation is the largest and most complex in the southern hemisphere.

Smart Centres Indigenous And Intensive Servicing Division, East Branch.

Responsibilities:• Drive and support strategies to improve customer awareness and use of the department’s self-managed and digital services strategy;• Communicate effectively to resolve and or/escalate issues that may adversely impact customer service.• Implement innovative approaches to achieve proficiency, improve productivity, and meet quality against national targets.

Kotara

Comprehensive mapping of organisation systems and processes;Value Stream Analyses informing process improvements and streamlined practices;Engineering to delivery process stability preceding business expansion;Development of Document Control Systems to enhance cross-skilling and deliver consistent customer experiences.

Newcastle, Australia

Responsibilities:• Partner with Executive and Leadership teams providing high level guidance and strategic advice;• Manage and HR Information Systems and reporting to inform organisational development;• Manage HR policy and processes to ensure strong governance and compliance;• Oversee recruitment, appointments, onboarding and staff retention.

Newcastle, Australia

Responsibilities:• Whole-of-Organisation Business Partnering;• Business Improvements, Projects and Programme Management;• Capability development for recruitment, selection and appointments, on-boarding and induction;• Succession planning;• Change management;• Performance Management and appraisal;• Organisational and staff Development• Business Improvement Project Management;• Risk Management, Audit, and Reporting.

Australia And South Africa Operations

Responsibilities:Organisational Development and Change Management;Strategic Planning and Implementation business partnering;Leadership Development Program design and implementation;Change Management;Vocational Training, Competency Assessment and Qualifications compliance;Human Resource Management;Apprenticeship and Graduate Development Program management.

• Leadership and management of Training and Audit teams;• Internal Quality, Safety and Environmental Audit;• Coordination of third-party audit, licensing and compliance inspections;• Management of Document Control and Quality Management Systems;• Competency-based assessment and accreditation for process manufacturing;Policy and Procedures development;• Leadership Development Program Management;Emergency Management, Confined Spaces and Evacuation Drill training;Design and delivery of training for staff during Commissioning of new Plant and systems.

Sydney, Australia

• Led Operational Strategy, Critical Response and Security Logistics operations preceding Sydney 2000 games.• Policy advice to the senior executive;• Designed specialist and Mandatory Continuing Education Programme (MCEP) training for Olympic Security Command Centre staff;• Managed Special Operations Group, and Operational Safety and Tactics training;• Facilitated Field Investigators training; Strategic Intelligence; and Operational Safety and Tactics training;• Developed policy and commissioned training for the introduction of non-lethal defence options.• NSW Premiere Commendation following the 1994 Bushfires

Sydney, Australia

• Executive support to the Assistant Commissioner - HR Directorate, Police Executive and Ministerial Liaison Unit;• Leadership of the non-commissioned police and administrative support unit.• High-level advice, preparation of responses, advices and speeches; and direct support during tribunals, operational readiness audits, and round tables;• Secretariat support during the transformations post-'1994 Wood Royal Commission into Police Corruption';• Liaison between the Ministry for Police and Emergency Services; Industrial Relations Unit and various Unions and stakeholder groups on behalf of the Assistant Commissioner.•

Various

General Duties; Emergency Response; Communications Operations, Disaster Victim Identification; Operations Support Group; HR Directorate and Establishment Control, Investigation and Prosecution; Education Executive Board, Commander Endeavour Region Training Centre, Education Development and Security Logistics Lead - 2000 Sydney games.

Graduate Certificate

Advanced Diploma In Management

Bachelor Of Education