Responsible for leading team that supports facility operations in GSA's owned, delegated & leased facilities in the National Capital Region (NCR) -- approximately 12 million square feet. Customer tenants include:- Department of State- Department of the Interior (including National Park Service, US Fish & Wildlife Service, US Geological Service, Bureau of Land Mgmt., Bureau of Ocean Energy Management, Bureau of Safety and Environmental Enforcement)- Office of Personnel Management- Peace Corp- US Merit System Protection Board- Federal Maritime Commission- Develops, implements and maintains GSA's business and management policies, plans and objectives to effectively and efficiently plan for, manage and control the delivery of services and activities for properties in the NCR.- Directs/oversees the procurement and management of assigned construction projects.- Plans, directs and controls the real property management operations and maintenance of the buildings under the purview of GSA's Potomac Service Center.- Establishes and assigns work, develops performance criteria, evaluates performance, counsels employees.- Resolves problems raised by client agencies and/or contractors that impact on-going projects and/or relationships.- Voting board member, 2025 E Street Office Leasehold Condominium Unit Owners Association, Inc.

Managed the ATF National Headquarters facility in the NOMA BID area of Northeast Washington.Developed and promoted good working relationships with the customer on all managerial levels - from supervisors through individuals in the Senior Executive Service.Successfully managed the ATF Headquarter facility to achieve high customer satisfaction while maintaining efficient building operations.Efforts resulted in an award for significantly improving the GSA/ATF relationship (2011 PBS Quarterly Recognition Awards).Served at the Contracting Officer’s Representative (COR) for the $20 million CFM contract which included oversight of operations/maintenance, cleaning, pest control and preventive maintenance as well as pond and water memorial operations.Integrated technical knowledge with customer needs to create and execute solutions including prioritizing resources and managing expectations.Delegated and/or assigned work to staff, evaluated employees’ performance and provided counsel to those employees needing direction and guidance.Developed and implemented assigned property management initiatives and policies related to environmental and fire/life safety issues.ATF HQ was awarded the December Energy Champion of the month (2010) – this was due to reducing energy consumption by nearly 20%.

Promoted to Supervisory Property Manager and assumed management of the U.S. Forest Service headquarters building (built in 1890’s) – see aforementioned ATF description for position specifics.Property Management liaison for $5 million exterior renovation project.Handled unique issues associated with having a GSA Childcare facility on-site.Responsible for 180-degree positive transformation of the GSA/tenant relationship via effective communication, managing expectations and superior customer service.

Collaborated with tenant customer to provide a well-managed, safe work environment that enabled the employees to support the vision and mission of the Department of Education.Co-managed operational activities that included custodial service, building operations and maintenance/preventative maintenance, service call performance and management, reimbursable work and concessions.Assisted in evaluating and implementing building operations plan, maintenance management procedures, security and emergency coordination, life safety policies and procedures as well as environment and utility consumption issues. Identified (along with the Supervisory Buildings Manager) ways to provide quality services to our tenant while focusing on lowering operational costsCo-managed minor and major repair and alteration projectsExercised independent judgment when Supervisory Buildings Manager is out of the office.

Oversaw eighty-three XO real estate sites for special projects such as construction, relocations, and office closures. June 2004 – in ninety days, orchestrated nine office relocations/closures in Chicago, Philadelphia, Boston and Washington, DC in support of XO’s acquisition of a national telecom company.Responsible for a $1.5 Million annual capital and expense budget.Managed vendor contracts related to building operations (janitorial, security guard service, mail/copy room, vending services, cafeteria food service and security access/DVR system).Served as Facilities Management lead for XO in their national janitorial services RFP (assisted with developing scope of work, RFP, scorecard and post-award evaluations).Facilitated inter-departmental problem-solving meetings to streamline services to client.Generated savings of $127,455 during first 12 months in the position in addition to a one time cost avoidance of $316,131.Facilitated the transition of the XO headquarters building from a single-tenant to a multi-tenant facility from October 2005 through February 2006.Provided leadership to a seven-person team of building technicians, receptionist, security guards and mailroom personnel in delivering superior operations services (annual contract has been renewed every year since 2004).Managed key elements of a $6+million headquarter construction and relocation project (examples: programming, space planning, relocation management, audio-visual, security access systems, systems furniture installation, etc…).Utilized strong interpersonal and presenting skills in articulating facility issues to senior management.Negotiated and resolved conflicts with and between senior executives and managers on sensitive issues such as space planning and office allocation.

Managed Peoplesoft’s Regional Office (Bethesda, MD) and the Washington, DC training center. Oversaw the construction of multi-office build-outs and multiple phased office moves as well as the installation of security system: card readers, egress sensors, and digital video cameras - self-taught on digital video software. Coordinated preventive maintenance and repair of HVAC and UPS as well as copiers, fax machines, mail machines.Solicited RFPs and negotiated contracts for carpet cleaning, HVAC & UPS preventive maintenance, interior plant services, and paper supplies.Responsible for all vendor contracts (office supplies, coffee/soda/water services, janitorial services, parking, security, medical supplies, copier/printer/fax toner, locksmith, shredding services, courier and interior plant services). Managed ongoing lease contracts for copiers, fax machines and printers.Supervised conference services: reservations, set-up, catering and audio-visual for eleven conference rooms and nine classrooms.Oversaw office security (card tracking, security software, new employee facilities/security orientation, theft reporting as well as coordinating investigations/projects with PeopleSoft Global Security). Managed operations of reception desks, mail and copy room operations, and other office services.Prepared annual budgets (totaling just under $300,000), controlled facilities expenses, authenticated and approved expenditures. Conceived and implemented cost savings solutions (i.e., FY02 - saved $60,000 via company-wide parking audit). Supervised/coached five employees in three locations (interviewing, hiring, training, reviews and goal-setting). Developed and implemented local office procedures as well as communicated company-wide policies. Worked with property managers on lease, repair and safety issues (for all locations) Responsible for facility space planning at both sites - resolved disputes associated with departmental space requests.

Specialized in Sales & Marketing and Account Management for the hospitality and special event industries including Feld Entertainment / Ringling Bros. & Barnum & Bailey (yes, I worked for the circus).