Chris Mccabe Email & Phone Number

Atherton, Gb

Bolton, England, United Kingdom

Bolton, England, United Kingdom

Departmental restructure provided an opportunity to integrate new software tools as part of course design.Produce elearning content aligned with instructional design principles and organisational learning objectives, including courses on artificial intelligence and ADHD.

Bolton, England, United Kingdom

Formalised move as the LMS manager following system design and configuration in the previous role.New responsibilities included the ownership of comprehensive training data as part of school and home acquisitions into the group.Business restructure also required comprehensive review, update and handover of all elearning course offerings, including full rebranding on all materials.Led, managed and supported the production of a range of elearning courses including medication, child exploitation and online safety & cyberbullying.

Bolton, United Kingdom

Introduced as the first elearning developer in the group, which required all processes to be designed and established.The role also provided an opportunity to be involved in the research and acquisition of a new learning management system to be made available to both employees and foster carers.

Manchester, United Kingdom

Responsible for supporting business operations by ensuring that all activity complied with relevant regulatory policy, company policies & procedures and ensure good customer outcomes were achieved for customers.Key tasks includedUndertaking a range of quality assessments on calls and processes including scoring, call monitoring and analysis of other quality MI.Responsible for first line monitoring that it was fully compliant with business and industry regulations and standards.

Manchester, United Kingdom

Responsible for the development, support and oversight of supervisors within the T&C scheme covering banking, credit and insurance business areas. As the first T&C role in the group, I had been central to the design, delivery and evolution of T&C across the business.Following operational restructuring, I had the additional responsibility for the design and development of both operational and regulatory elearning courses using Articulate Storyline.Key achievements include:Development and validation of approx. 140 supervisors in regulated supervision through ongoing observation, feedback and coaching.Implementation of formal T&C Scheme in a regulated business, including comprehensive competency standards.Design, implementation and maintenance of a robust repository for approx. 1k employees.Comprehensive oversight of employee development in readiness for the introduction of a multi-million pound banking system.

Manchester, United Kingdom

Facilitate approximately 2000 accounts for customers who require on-hand support for their finances.Design and implement the internal business reference system and its on-going maintenance.

Manchester, United Kingdom

Direct responsibility for the training of new and existing staff for the banking arm of the group. This involved analysis of business requirements and industry changes. During this period, approx. 250 employees were trained and assessment scores increased from 82% to 91% average.

Manchester, United Kingdom

Facilitate approximately 1500 accounts for customers who require on-hand support for their finances.

Stockport, United Kingdom

Corporate contact for fleet managers and company car drivers in the event of an accident or insurance claim. This included full communication with fleet managers and insurance contacts.As a senior member of the team, to also assist with the coaching of my colleagues, and act as a responsible point of call in the absence of the team manager.

Stockport, United Kingdom

Working on a secondment as part of a multi-million pound project, but within a small team dedicated to analyse existing processes and customer profiles, Key objective was to integrate a service for a 24k fleet from one company to another, with minimal impact on the high-value brands or fleets involved.

Stockport, United Kingdom

Implemented into the project team to test a developing system on behalf of the working business in order to improve efficiency and improve product offerings.

Digital Learning Design, Distinction

J07 - Supervision In A Regulated Environment

Education record