Chris Mcconnell Email & Phone Number

London, England, United Kingdom

Overseeing City Hall's Digital team - responsible for digital product, content and analysis.Leading our Digital Estate Rebuild Project on behalf of the Digital, Data and Technology Strategy Board.Working closely with others to provide strategic and tactical direction for the delivery of all digital work across the organisation.As always, ensuring our work is user focused and data led.

London, United Kingdom

I oversee and manage the numerous digital products that make up, and work with, london.gov.uk.I'm responsible for our digital roadmap - tracking, planning and prioritising projects around deadlines, resources and strategic aims.I ensure consistency in process and user experience - strengthening the brand and ease of use across london.gov.uk and its associated products.I manage the teams responsible for discovering, building and maintaining digital products. I provide strategic oversight and direction to ensure clarity and stability, and work with senior stakeholders to get buy-in to our digital way of working. I steer all things related to user needs, research, content, product, testing and performance. Working closely to proven principles and ways of working from our wider colleagues across government.

London, United Kingdom

Product Manager of london.gov.ukResponsible for the websites showing the work of London City Hall, including The Mayor of London, London Assembly, The Greater London Authority and associated functional bodies.- Seller and convincer of digital worth.- Gatherer of requirements from users and the organisation.- Manager of site development stories.- Monitor of bugs.- All round planner and prioritiser.Responsible for the team analysing, scrutinising and improving our digital products and content.Having overseen a vast development effort led by user testing we launched a totally overhauled site in November 2015, which my team and I continued to iterate and improve.

London, United Kingdom

Oversaw and manged the project to reduce and rework all of london.gov.uk's content - the website for the Mayor of London, London Assembly, Greater London Authority and London City Hall. Supported the design and update of the content management system (CMS). Sold the benefits of the site change to key stakeholders. Tracked project progress and ensured effective prioritisation and timely delivery.Managed a team to significantly rewrite content to be concise and engaging and create new, rich and interactive content, improve the site structure, and challenge the organisation to be user focused.Worked on internal and external site user experience. Gathered business requirements for the new Drupal 7 CMS, shaped site design, functionality and content to our audiences.I ensured organisational focus on the audiences of london.gov.uk - making it clear, engaging and accessible.

Brighton, United Kingdom

Maintained and improved functionality, services and content on the new Brighton & Hove City Council website I'd implemented in the previous year - www.brighton-hove.gov.uk Worked with departments to improve their digital presence, using my user first, mobile first approach to content and services.Managed staff overseeing digital channels including the corporate and beta websites, online transaction and self service areas and social media channels and blogs.Trained staff in user testing, content structure and style, writing for web and the bespoke Drupal 7 content management system.Reported to senior managers and politicians. Backed-up successes and identified areas for improvement with analytics and user research.Communicated the project, including its journey and successes, to residents, staff and wider bodies such as GDS, DCLG and other local authorities via conferences, workshops and digital comms.

Brighton, United Kingdom

Implemented a new Drupal 7 content management system (CMS) for Brighton & Hove City Council's website - www.brighton-hove.gov.ukWorked with a leading user experience agency to totally redesign the site - taking lead from user testing, card sorting and best practice to create a clear, engaging, accessible and responsive site.Oversaw the migration of content from a custom CMS into Drupal. Reduced page numbers by 30%.Researched and documented user needs. Planned and project managed the construction, implementation and maintenance of the CMS.Created a new web governance model and wrote training manuals and style guides.Trained over 150 staff on plain English, content writing, page structure, user needs and the CMS.Managed and oversaw www.brighton-hove.gov.uk and its social media channels, including the staff that ran these.

Brighton, United Kingdom

Completely rewrote and restructured the environment section of Brighton & Hove City Council's website based on customer feedback and web, call and email analytics/statistics I’d gathered.Created and maintained successful social media channels for the service, eventually employing and managing staff in running these once I'd established an engaged audience.Managed a team to roll out my method of content overhaul across other areas of the council site including parking, parks and allotments.Reduced calls by 30%, doubled page views and online form submissions. Won ICS Customer Communications Strategy of the Year award. Finalist for Best Improvement Strategy at the European Call Centre and Customer Service Awards.

Education record

Education record