- Main point of contact for Customer services via email or telephone.- Pull shipments to make sure they are on the correct shelves ready to go out on the desired day the customer has chosen as well as giving to drivers for that days deliveries.- Main point of contact for the drivers when out on the road of they have trouble finding an address. I use different software to try and find the correct address for them.- Call customers who have missed their deliveries to attempt to re-arrange.- in charge of destroying shipments using DHL procedure when authorisation comes through from either the shipper or head office.

- Deals with customer complaints regarding faulty gauges- Arranged pick up from customers to bring back to Wika and forward them on to Manufacturers country.- Liase between manufacturer and customer- Run the 5S program throughout WIKA UK. Making sure all reports are filled in correctly.- Quality check certain products that come in from manufacturers to ensure they meet the customers standards.

Design Posters to upsell soon to be released Computer Games.-Inputting Data acquired from Games to SAP & SNAP Systems-Create spreadsheets of game data using Excel-Testing computer games for information to boost sales (eg Languages-Test Software (Games) & Hardware (Consoles) for Faults.)-In charge of returns from major online retailers- Organise & manage Warehouse staff to complete customer orders by a deadline-Liaise with couriers to arrange Collections & Deliveries.-Taking photos of Stock to upsell and promote-In charge of purchasing for refurb department. Buying cases, sleeves & supplies.

Areas of work included:-Providing customer service-Dealing with customers printing requirements both personal and business.-Giving technical advise with IT and office equipment Dealing with very large deliveries/replenishment/stock- Dealing with TNT and DHL deliveries both inbound and outbound- Supervising all sales on furniture- Building of furniture for display- Upselling and promoting goods- Helping customers with their suited furniture requirements (eg. best support for backpain etc)- Till trained- Dealing with cash/credit/cashing up- Managing shifts/team leading- Team Care Rep (eg Liaison between store staff and management and social eventorganiser

Areas of work included:- Customer service- Selling/promoting goods- Booking and scheduling appointments for engineers - Ordering/controlling stock- Admin duties including fax, photocopying, & scanning

Areas of work included:- Taking control of food orders- Handling stock control/expiry dates/deliveries- Floor/bar trained- Hygiene and Health and Safety- Maintaining high standards of food and presentation