Operations Team Lead
Current• Led a 30-member team through excellent coaching and mentoring, creating a collaborative and high-performance work environment.• Complete business analysis and documentation for the existing and future condition of client reports and recommendations, including client communication.• Management and clients received regular status reports, and presentations were prepared to ensure transparency and alignment with project goals.• Collaborated with the Legal and Compliance departments to gain sign-off on all regulatory business requirements, ensuring compliance and regulations were met.• Served as the principal link between management and technology teams, ensuring effective communication and goal alignment.• Designed and facilitated training sessions such as V&A, test scripts, grooming sessions, BQ training, and real-world scenario examples to improve team competencies and ensure successful project delivery.• Implemented client-centric methods, emphasizing meeting clients' needs and providing a great client experience as assessed by particular criteria.• Risk assessment was appropriately addressed in business choices, with concern for the firm's reputation and compliance with applicable laws, rules, and regulations.• Effectively managed team activities, fostering accountability and upholding high ethical and business standards.
