Perl scripting for data collection and other automated tasks for NAS and SAN storage equipment.

• Analyzed and annotated various operations reports for the Global Server and Storage teams• Automated the creation of multiple reports using Perl to read and write Excel files• Enhanced the Server Availability report to increase accuracy and consistency• Performed Root Cause Analysis on significant outages• Carried out a project to homogenize ticket processes and coding to increase ticket metric accuracy• Assisted in the definition and development of the Problem Management team's process work flow• Assisted in modifying the CSAT tool to increase survey responses and reported on the progress

• Deployed a new EMC Symmetrix to resolve performance problems in the SAP environment• Engineered a Clariion based SAN and NAS storage installation for a new data center• Migrated hosts from old frames to new frames minimizing the migration impact to customers• Executed requests for SAN and NAS storage allocations and decommission• Maintained firmware and software code revisions on frames, NAS servers, switches and clients• Researched and reduced underutilized NAS and SAN storage for 3 TB savings• Managed and monitored systems that performed offsite replication as well as clone-based backups• Acted as the storage site prime for multiple data centers to handle miscellaneous issues• Analyzed the technical and financial aspects of implementing an automated archiving solution using EMC Celerra stub technology and Centera CAS storage. Performed in-house testing of EMC's DiskXtender and Arkivio products for viability.• Created a script to monitor home directory file system usage and email the largest users as the file system starts to fill up. The receiver list and the frequency of the emails grow as the file system approaches 100% full.

• Led a project to refresh all EMC storage in Richardson resulting in a net savings of $3M. The SAN Storage consisted of 12 TB on 22 Sun, HP, and Windows servers. The NAS Storage consisted of 17 TB on 200 file systems. Minimal impact to the community despite a short 3.5 month start-to-finish timeline• Coordinated the collection of outage metrics across 12 sites and pulled together monthly reports• Created a web site for outage submission, improving data accuracy and report generation speeds• Created a web site and back end infrastructure to allow administrators to browse file system directory structures while viewing file age and size information by user and group IDs for the purpose of storage consolidation• Acted as the site prime for Santa Clara coordinating Nortel IS, CSC, and customers• Engineered and coordinated the migration of 14 small NetApps to an EMC Celerra• Analyzed the cost of storage and support against decreasing hardware costs• Analyzed the technical and financial ramifications of implementing home directory quotas and EMC Checkpoint technology across Nortel’s global Unix environment

• Proposed, engineered, and implemented a 3 TB-usable EMC Celerra, Connectrix, Symmetrix file server configured with BCVs and extra datamovers for backups• Administrated the Veritas NetBackup environment• Engineered and implemented Sun, HP, Auspex and Network Appliance servers and storage• Engineered and implemented a temperature monitoring and paging system• Worked on support/change requests for the server and storage environment in Richardson, TX• Answered the on call pager for the server and storage environment

• Maintained backup infrastructure for 2000 desktop PCs and Macintoshes• Implemented new tape drives to increase capacity and performance