Chris Mcsween Email & Phone Number

Denton, Tx

EDGENUITY INC., Scottsdale, AZ 2010 – 2015Field Engineer II Cultivated loyal customer relationships by quickly diagnosing and resolving technical issues related to the company’s exclusive web-based educational curriculum. Worked closely with school IT departments to gather requirements and information regarding infrastructure layout, as well as to configure Linux caching servers, and maintain all hardware and warranty replacements. Provided PC/Network troubleshooting, as well as troubleshooting of configuration issues related to updates and new releases, making site visits as needed to quickly resolve problems and issues. Acted as 3rd level phone support for internal customer support personnel and the sales team.

Denton, Tx

COMPASS LEARNING, Austin, TX 1984 – 2009Systems Engineer Specialist I Seamlessly managed a complex daily workload including installation and support of web-based education curriculum in both small scale (a few hosted computers) and large scale (multi-server) environments. Completed on-site product installations, updates, site assessments, and preventative maintenance, and supported remote sites through Cisco VPN Clients, MS Remote Desktop tools, and other remote support tools including NTR, LANDesk, and Gotomypc. Oversaw the installation, administration, and support on MS Server 2000/2003 and SQL2000/2005 Server platforms, as well as LAN/WAN equipment implementation, configuration, and administration, PC/Network troubleshooting, networking cable installation, diagnosing problems with digital communications and high speed digital lines, and setup/troubleshooting of Linux caching devises using Squid caching software. Consistently ensured 100% customer satisfaction by addressing questions, issues, and concerns in a timely and professional manner.