Chris Mears Email & Phone Number

Oakland, Ca, Us

Oakland, California, United States

Oakland, California, United States

• Principal manager of LiveOps roadmap, curating improvements and optimizations through new events and features, defining engagement and monetization operations, strategy, and tactics while maximizing the value of the existing toolset.• Creating promotional plans and overseeing execution of sales, offers, and events to drive monthly revenue targets for long-tenured apps well into their maturity, spawning cyclical and organic event patterns which provide a template for engagement and growth stimulation with new users and veterans alike.• Deconstructing existing features and distilling them into lightweight LiveOps deployments for quick operational pivots, maximum feature utilization, and advanced player journey crafting with lore-building specialization.• Expertly guides the development pipeline for new features, wearing different hats in order to deftly ramp-up new resources as well as augment existing teams across various disciplines from engineering to art to production.• Generated year-over-year revenue growth chiefly through LiveOps initiatives, saturating engagement with dozens of events per month, increasing utilization of specialized offers, and mapping out an effective fiscal year sales curve for potent monetization.• Consistently managing game economy stability and content rollout including pricing, sales, and seasonal content, balancing inflows and outflows to weave an intricate tapestry of wins and losses, stimulating long-term player engagement.• Chief studio liaison to customer support, being the vanguard on addressing breaking issues, directing first-party responses while leveraging their intimate relationship with players to promote bonuses, VIP purchase stretch goals, and surgical handling of player issues.• Provides the main conduit for integrating new LiveOps features, as well as bleeding edge game features which fill organizational gaps while striving for a simple, efficient process to reach the apex of ROI with such approaches.

San Francisco, Ca

• Built a team and process from the ground up to handle the operations for participants exiting the event. This includes developing wristband sales, as well as vehicle and population tracking procedures.• Integrated operations into a multi-tiered organization which oversees the ingress and egress of the event, training personnel in multiple sub-departments, conducting staff trainings, and driving collaboration methods.• Collaborated with IT to develop a population tracking solution to comply with federal guidelines, law enforcement on-scene for instant information, and medical services for emergency situations. Trained personnel on interfacing with participants, addressing a wide variety of organic issues.• Integral in allowing the 70k+ participant event to stay within Federally-mandated population parameters.

Oakland, California, United States

• Authored and executed multiple test passes for game features, collaborating with Art, Engineering, and Design.• Utilized studio tools such as Kibana, JS/PHP, Leanplum, SQL, and Pigbee, among others, to solve root causes for issues.• Took ownership of QA Live Operations, crafting new processes for training, addressing, and solving CS escalations.• Promoted to Senior QA Tester in six months, becoming a QA lead for a feature team and mentoring new hires.• Created a new role for BFG, QA Engineer, a synthesis which allows identifying code issues and updating tools.• Helmed the QA efforts for Missions, scheduling resources and validating emerging components and mission types.• Fundamental in training and utilizing BFG resources in L’viv, providing all training resources needed for onboarding.• Worked closely with LiveOps and features teams to build out tools to enhance and optimize B2C capabilities.• Used data-driven approaches for problem solving issues, creating graphs and dashboards for feature performance.• Deeply involved in the setup and execution of systematic AB Tests for various features, such as Missions and Admon.• Instrumental in driving feature improvements such as the CX flow for Buffalo and the Sparkle Tourney HH LO event.

Santa Rosa, Ca

• Recruited a team of drivers and riders to conduct participants in flatbed truck shuttles from the main parking areas to designated camping zones within the festival event with two weeks’ prep time. • Trained personnel in the use of shuttle trucks and Green Dot techniques for interfacing with participants. Worked with Traffic team to create specified shuttle routes through the event, eventually processing a peak of 17,000 participants a day with minimal wait times.• Developed all 24/7 operational processes under a Traffic manager, integrating with Parking and Roads departments. • Worked with the Fabrication departments to outfit rental trucks, create road signage, develop pathing schemes, and coordinate general operations with Production management. Provided post-event reports for improving the next event cycle.

Greater Seattle Area

• Conducted Incident Management and Systems Engineering for the Xbox LIVE network, providing Tier 2 and 3 support for an enterprise-level network, as well as managing business-impacting issues as they occur. • Created a training role within the operations center, focused on transitioning new hires into hands-on roles, and facilitating the transition from Tier 2 to Tier 3, as well as being proficient in every operational area for flexibility.• Managed an incident management and SE team responsible for the upkeep of the network, recommending personnel for advancement, maintaining a tools suite and alerting system, and optimizing operational response to breaking incidents.• Drove QA for all new titles and processes as they progressed through customer-facing deployment milestones, resolving issues and collaborated with SMEs to address emerging user issues with business impact, often resolving commerce issues across titles with varied economy mechanics.

Greater Seattle Area

• Senior onshore manual tester and scripter for Windows 8 – 10 application compatibility; responsibilities encompassing team support and driving team goals, personnel training, documenting initialization procedures for new hardware, implementing automation solutions, generating weekly SQL test reports, handling the verification process for priority and troublesome bugs, maintaining lab test machines, and authoring test passes for applications, many of which were game titles utilizing the then-new Atom mobile tablet platform and associated chipsets. • Hardware experience on multiple first- and third-party platforms and device configurations. This required an understanding and quick spin-up for installing, upgrading, and debugging Windows on these platforms.• Adapted to evaluate new technologies as they emerge while maintaining a flexible QA toolset. Essential to QA pipeline development, coordinating software and hardware testing efforts.• Application experience: Windows debugger, PowerShell, Event Viewer, PS/VSO, WTT, ASI, Performance Monitor, MS SQL Server 2012, command prompt, incl. batch scripting. Released: Windows 8, Windows Blue to S14.

Greater Seattle Area

• Performed directed ad-hoc and compliance (TCR) testing for a Microsoft Research title for Xbox, Avatar Kinect. Daily responsibilities included maintaining and executing daily BVTs, testing for compliance and automation, as well as testing new developer privates through the dev cycle. Participated in daily shiproom meetings in an AGILE/Scrum framework to coordinate the project between Production, Development, and QA departments.• Utilized multiple peripherals and all languages/locales for compatibility, ensuring the app functionality on retail and dev kits, on various types of media. Worked with facial recognition software to provide an accurate data set for FR functions, manually constraining facial patterns to data from video frames. • Application experience: Product Studio, Xbox 360 devkit, Xbox Kinect, XDK (including performance monitoring), Xbox command line and debugger, Xbox peripherals, facial recognition software, and Source Depot. Released: Avatar Kinect, coded in C++, scripted in Lua with daily builds in an AGILE/Scrum environment.

Greater Seattle Area

• Executed compliance, hardware, compatibility, and functional testing under various departments, later being promoted to the Xbox LIVE Arcade group, involved in compliance testing for the product lifecycle of Arcade titles utilizing various gameplay and economy mechanics, having no prior experience with Xbox consoles. Limited testing on web-based titles and Windows 7 phone titles. Oversaw the release of multiple titles with a 90% success rate on the first submission.• Served as Senior Tester, responsible for a team of 4-5, handling 3-5 titles at any time, under a Test Lead, as well as test case creation and optimization. Manually tested using multiple Xbox 360 debugging methods, including real-time monitoring in addition to running tools such as NetMon and configuring bandwidth-constrained networks with network emulation.• Directly collaborated with developers to address high-priority issues and engage in play testing to capture end user scenario telemetry in a pre-Unity environment utilizing the Xbox Development Kit and associated toolset. Engaged in optimizing the training process for new hires, taking a hands-on approach to personal development.

Lawrence, Kansas, United States

[Redacted], New Mexico, Usa

Principal Director for [redacted] Operations, being a founder of the [redacted] Lab and Civilian Recruitment Division, as well as establishing protocol surrounding critical complex requirements, related to areas of expertise such as energy delivery systems, hydropower, anomalous materials handling, directed-energy physics, nuclear reactivity control, and tandem mass spectronomy. Drove response to the [redacted] incident and coordinated followup efforts, directing all facility agencies as well as management of all active and decommissioned assets. Required knowledge on a number of exotic concepts, including but not exclusively, neodyne relay assembly, Alcubierre drive containment, S² Engines, Dirac Sea navigation, archaeogenetics, temporal displacement psychology, HF oscillation principles, toroidal-accelerated positrons, geocontemporaneous intercorporeal events, and hematophagic sentience.

Bachelor’S Degree, Game And Simulation Programming, 6.9 Gpa

Activities and Societies: • Drove classroom discussions, assisting colleagues with comprehending complex topics, and pushing methods.

High School, Computer Programming, S-Rank Class