Working with Chief Product Officers and other product leaders worldwide within technology and service providers (TSPs) to optimize their teams approaches to product management, from ideation through to end of life. Specific focus on cross functional collaboration/alignment, competitive and market intelligence, and discovery and validation of market needs and product strategy definition.Key Initiative (Content) Leader from Nov 2023, for Product/Service Introduction, Delivery and Product/Service Organization & Leadership, Lead with Product Management Excellence (focused on the Chief Product Officer role). Facilitating publication of research and toolkits that focus on the needs of Gartner for Product Teams clients.Presenter at various Gartner events and webinars including Technology Growth & Innovation Conference 2021, 2022, and 2023, and Technology Leadership Exchange (TLX), London 2024.Responsible for the ongoing development and use of Gartner High Tech Product Management Score tool (self assessment maturity and process improvement report) since 2019.Product Management Track Chair for 2021 Gartner Technology Growth & Innovation Conference, and Technology Leadership Exchange (TLX), London 2024

As a Senior Director Analyst at Gartner's Tech Product Manager team within the Technology and Service Providers research unit, my research deals with product management across various technology domains, with a special focus on best practices in product life cycle management and product leadership, planning, development, and introduction. Key issues I help clients address include:- Defining or refining the role of product management in their organization- Increasing the effectiveness of their product life cycle management- Improving product planning and developing compelling product roadmaps- Reducing product development cycles- Improving their product introduction processes

Acting Chair Dec 17 - Apr 18- Overseeing the Marcom Plan for oneM2M, working closely with Proactive PR (external PR partners) and managing the day to day interaction with other members of the wider oneM2M Marcom's team- Representing Marcoms at oneM2M Steering Committee meetings- Contributing to and approval of Press Releases, Whitepapers and other external content such as blogs, social media and articles- Acting as a spokesperson for oneM2M at Conference, Events and Press interviews- Presenting at Events and Webinars

• Work closely with the Product Lifecycle Managers for the HPE Universal IoT platform (UIoT) and associates support and connectivity services to ensure that the repeatable propositions developed meet customer and market requirements• Defining product and solution strategy for UIoT, focusing on market analysis including industry themes/trends and working with other HPE Business Units and partners• Working closely with HPE’s AR/PR teams to raise the profile of HPE and HPE UIoT within the IoT Analyst community and successfully increasing market awareness of the HPE IoT Portfolio with a particular focus on the platform market• Create Sales, Training and Thought leadership collateral such as whitepapers, training courses and presentations• Supporting the development of our IoT eco-system of partners and channels• Shape and support IoT/M2M deals within Telco and other Industry verticals • Working as part of the broader HPE IoT Worldwide Go to Market team supporting deals and developing the Go to Market strategy.• Acting as an IoT SME/Evangelist for CxO level workshops at the HPE Customer Experience Centre• Representing HPE and oneM2M at IoT Industry events and conferences including HPE Discover, Mobile World Congress, CES, and IoT Solutions World.

• Shape and Support strategic deals across EMEA focusing on Applications Development and Management Managed Services• Identifying the appropriate proposition to meet the customer’s needs prior to the issuing on a RFx• Working with HP CMS Portfolio Leads and Specialists to determine how best to position HP’s BSS. OSS and VAS solutions to address the customer’s business issues.• Analysis of industry themes/trends and prepared PoV’s as to how best to address these.• Planning and Portfolio alignment between HP BU’s to address the CME Industry agenda• Managing the programme to look at opportunities to position HP Telco portfolio outside of the Communications industry vertical, for example to address IoT/M2M opportunities in other industry verticals

• Lead Telco SME providing support the UK & Ireland TME Sector Business Development Team across all Telco accounts and opportunities. • Member of the Global Telco Sector Accounts team supporting proposition development, strategic pursuits and providing BSS Transformation Subject Matter Expertise (SME) to projects and clients across the globe.• Defined Capgemini’s Revenue Management marketing proposition.• Managed the delivery of projects to Telco & Media clients in the UK, including BSS Transformation, Business Process Re-Engineering, Requirements Capture and Software Asset Management

• Managed a successful team of Telco Revenue Management Consultants• Managed and worked on projects as diverse as- Pan-European Billing Consolidation and Transformation- System Selection (Billing, Order Management & Provisioning systems)- Revenue Assurance- Cost Reduction/Control - Launch of Voice business for a Virtual Network Operator - New Product Launches including bundled voice and data services- Commercial & Financial Project re-planning of major programmes• Alliance Manager for TME UK, including alliances with major 3rd Parties such as software vendors, and advising on which new alliances should be formed.• Responsible for proposition development and market analysis

• Managed the Wholesale and Retail billing teams, together with the Least Cost Routing and Collections functions.• Worked closely with Product Marketing, Pricing, Sales, Operations and Customer Care to unsure the accuracy of the end-to-end billing process.• Reported on Revenue and Cost associated with all product lines.• Selection and implementation of the new Mediation, Wholesale and Retail Billing Systems.• Define and documented of end to end process for Revenue Management

• Implementation of Wholesale rating and reporting system.• Definition of Revenue Assurance processes for Wholesale & Interconnect accounting.• Finance reporting, including establishing system for allocation of cost and revenue across the national network in line with group requirements.• Invoicing and Credit Control for Wholesale customer base.• Cable TV Revenue Reporting and invoice reconciliation.

Roles included: • Call Centre Manager for Business Billing Customer Care.• Customer Accounts Trainer and Training Manager• Income Integrity / Order Closing Team Leader Income.• Billing Investigations Team Leader• Oftel (Ofcom) & Chairman’s Office Complaints Team Leader.