Chris Mendel Email & Phone Number

Maitland, Florida, United States

My main responsibility is consulting with clients and implement WorkForce Now services. I guide and drive the clients towards the best resolution for their business needs. I recognize the clients business needs and concerns and implement the proper solution. I interact and partner with cross functional teams to deliver world class results. Analyze the clients existing system to determine any interface requirements. I drive the projects from start up to completion and keep all stakeholders up to… Show more My main responsibility is consulting with clients and implement WorkForce Now services. I guide and drive the clients towards the best resolution for their business needs. I recognize the clients business needs and concerns and implement the proper solution. I interact and partner with cross functional teams to deliver world class results. Analyze the clients existing system to determine any interface requirements. I drive the projects from start up to completion and keep all stakeholders up to date with any issues or impacts to the timeline. Complete and test complex WorkForce Now configurations, and present to the clients. Show less

Marlton, Nj

Managing customer life cycle. Working with a single point of contact for account changes. Running account analysis to insure the account is running as efficient as possible. Working in colaboration with sales to close new buisness.Collaborated with Sales teams, Solutions Engineers and our Sprint Value Added Service (SVAS) team to create the best possible Customer experience in B2B Wireless. Reputation for deep expertise in equipment deployments is why I was nominated and chosen to… Show more Managing customer life cycle. Working with a single point of contact for account changes. Running account analysis to insure the account is running as efficient as possible. Working in colaboration with sales to close new buisness.Collaborated with Sales teams, Solutions Engineers and our Sprint Value Added Service (SVAS) team to create the best possible Customer experience in B2B Wireless. Reputation for deep expertise in equipment deployments is why I was nominated and chosen to be on the project team to deploy 14,000 handsets to a major New York Hospital. My team was able to transition all of these handsets without disrupting the vital 24/7 operation of these doctors, nurses, staff and technicians in their life-saving efforts. Became widely known as the go-to expert for complex equipment deployments. My knowledge in resolving technical issues onsite were invaluable to the success of not only my projects, but other projects that ran into technological roadblocks. My attention to detail and willingness to go above and beyond for our Customers resulted in long-standing relationships based on satisfaction, continued renewals of services and referrals for new business.Chosen to be the SVAS SME for the Philadelphia region. Working with the Account Executive, the Customer, our third-party vendors, and our Engineering Team, I developed plans to customize wireless handsets to meet the Customer’s needs. All of this would be completed during the pre-sales process so that we obtained 100% buy-in and everyone knew exactly what to expect during the entire project timeline. Leveraged my knowledge of our CDMA/LTE network to help troubleshoot Customer issues, working closely with the engineering team to provide rapid issue resolution. This reduced churn and helped to retain our Customer base.Traveled the east coast in support of the NASCAR At-Track program to provide immediate service and support during races where every second counts. Show less

Managing Customer onboarding, the deployment of wireless devices, Customer device and accountmanagement training and lifecycle management.● Chosen to be a Team Ambassador during the T-Mobile/Sprint merger. Have taken advancedtraining to master all the tools and processes used by T-Mobile to onboard and service newCustomers. As Team Ambassador, was responsible for imparting these learnings to myteammates to ensure a smooth and successful transition from Sprint to… Show more Managing Customer onboarding, the deployment of wireless devices, Customer device and accountmanagement training and lifecycle management.● Chosen to be a Team Ambassador during the T-Mobile/Sprint merger. Have taken advancedtraining to master all the tools and processes used by T-Mobile to onboard and service newCustomers. As Team Ambassador, was responsible for imparting these learnings to myteammates to ensure a smooth and successful transition from Sprint to T-Mobile.● Due to my expert implementation skillset was able to make a smooth and easy transition fromSprint to T-Mobile Customer on-boarding processes.● Selected to immediately begin implementation for our new T-Mobile Customers.● Have completed all readiness training for the eventual transition of legacy Sprint Customers ontothe new T-Mobile technology and Customer support platforms.● Partner with Account Executives to ensure key milestones are met and all requirements bothbusiness and technological are satisfied. Show less