Results driven Project Manager with expertise in on-boarding customers in the Wireless Industry. Strong technical skills to match functional strategic skills. Proven success in coordinating large and small scale projects, onsite or remote. Strong experience with wireless products and wireless networks. Due to my expert implementation skill set was able to make a smooth and easy transition from Sprint to T-Mobile Customer on-boarding processes. Utilizing my deep knowledge of the Customer implementation experience, I am able to develop project plans that best suit the Customer’s needs and that all expectations and limitations are clearly spelled out and met. I am widely known as the go-to expert for complex equipment deployments. My knowledge in resolving technical issues onsite were invaluable to the success of not only my projects, but other projects that ran into technological roadblocks. I leveraged my knowledge of our CDMA/LTE network to help troubleshoot Customer issues, working closely with the engineering team to provide rapid issue resolution. This reduced churn and helped to retain our Customer base.
Listed skills include Telecommunications, Unified Communications, Ip, Wireless, and 13 others.