Chris Mercado Email & Phone Number

Issaquah, Wa, Us

Responsible leading teams on roll-out of Microsoft Dynamics 365 ERP including international subsidiaries using Agile methodology. Drive delivery of technical/ functional implementation of the project from planning to post go-live, ensuring the accomplishment of desired scope, timeline, and quality.• Created roadmap for the company how to unify and integrate business processes from different companies coming from different financial systems• Developed and managed detailed integrated project plan and schedule to monitor and track progress• Defined and executed strategy on Data Migration, Security, Integration, System Customization, User Acceptance, Regulatory Compliance, Reporting, and Deployment• Set expectations how the program will be managed, reporting structure, team deliverables and timeline• Reviewed and negotiated project contracts with different third-party vendors and System Integrators• Defined success criteria and disseminate information to involved parties throughout the project• Developed and participated in governance process to report and mitigate project issues and risks• Scheduled and organized project resources with competing priorities• Coordinated projects within larger programs, delivering timelines set within a larger context• Maintained project budget and escalate any material changes to the budget as needed• Communicated with and reported progress to stakeholders, corporate leaders, and the Board to gather feedback and ensure the project remains on track.

Ashburn, Virginia, Us

• Responsible leading different teams to deliver projects in clients multiple business units. Managed resources, financials, scope, and deliverables during implementation. It also includes management on issues, risks, change requests to ensure successful and on-time project delivery. Contribute process improvement initiatives to improve project delivery. • Project management on Cloud, Data Warehousing, and Power BI implementations• Provide leadership for project teams by building and motivating team members to meet project goals, adhering project goals and deliverables• Manage all aspects of multiple related projects to ensure the overall program is align and support achievement of strategic objectives. • Report project success criteria results, metrics, test, and deployment activities• Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards• Manage project and program issues and risks to mitigate impact to baseline• Define success criteria and disseminate them to involved parties throughout project and program life cycle• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership

San Ramon, Ca, Us

• Responsible for functional specifications, system configuration, solution testing, ensuring acceptance testing, end-user training and support.• Gather end user requirements by interviewing business users to document their work flow and create the requirements. • Create specification documents by translating the end user requirements into specific and implementable requirements.• Collaborate with internal Developer to develop a design to meet user specifications.• Create functional design document through a series of process and flow diagrams as well as written documentation.• Create end user documentation and training materials.• Conduct user acceptance/integration testing to ensure the solution meets the end user business and system requirements.• Train end users in a class environment.• Teach end users how to be proficient in the use of the product.• Go live support and ad-hoc availability to answer questions from end-users.• Takes on Initiatives ranging from small modifications to new module/bolt-on implementations.•Participates in the implementation as a subject matter expert and represents customer's business requirements working closely with the business, fellow Business analysts, and developers to define solutions.

Redmond, Washington, Us

•Supported the release of Microsoft Dynamics 365 Operations application, converting from traditional client-server to cloud architecture running on any mobile device and any browser. •Responsible on feature requirements/business analysis for program inclusion on the following areas - Human Resources, Payroll, Financials, CRM, Project Accounting, Retail, Expense, and Supply Chain• Wrote functional and technical feature design specifications in collaboration with engineering teams and external stakeholders.• Facilitated projects using Waterfall, Agile, and Lean methodologies• Collaborated with customers to collect and document end-to-end business processes including visual modeling• Managed project communication, stakeholders, schedule, risks, mitigation, workload balancing and dealt with workload ambiguity • Presented proposals and get buy-in with engineering managers and teams for program inclusion• Performed product implementation deployments at customer sites• Performed localization validation including bi-directional languages on multiple product releases• Supported Technology Adoption Programs (TAP) customers during product implementation until Go-Live.• Collaborated with teams to collate and identify common issue patterns • Introduced mitigation and/or correction actions to minimize product support time and costs• Assisted customers on cloud deployment of mobile applications.• Led project management for on-site and online events to showcase product enhancements with global audiences.• Performed product cross-platform implementation and validation on new solution on different platforms • Collaborated with user experience and product development teams to design products with new user interface.• Interfaced with content management team to incorporate new documentation of new product features.• Liaised with teams during escalations of Go-Live technology adoption programs.• Conducted product feature demos to global audiences.

Redmond, Washington, Us

• Created and reviewed project plans, test plans, test designs, and test cases on client and web-based application features. • Automated test cases using C# for running on both SQL and Oracle platforms. • Managed test vendors based in China, Pakistan, India, Israel, Redmond, WA, and the sustained engineering group • Performed world readiness testing in different languages, including product government regulatory compliance on features introduced on releases. •Led partners and customers to find solutions on issues encountered during TAP.• Contributed on major releases on Microsoft Dynamics AX and NAV.• Analyzed test regression result and provided history matrices on test results.• Streamlined operational efficiency by practicing Agile and Waterfall software methodologies • Collaborated and implemented new processes for testable units and scorecard validation testing • Conducted world readiness testing including bi-directional languages.• Validated localization features for United States, Europe, Asia, Middle East, and Africa.• Managed onshore and offshore vendors doing contract development work• Initiated and partnered with the support and escalation engineering teams to determine escalation root causes with the aim of reducing incident investigation time and cost.• Researched and introduced a release checklist process to the release management team.• Performed reviews and provided feedback on new product features to improve functionality.• Increased test case automation base from 15% to 100% within 12 months.• Managed offshore vendors located in Shanghai and Beijing, China, Israel, India, and Pakistan, and onshore vendors in United States.

Leadership & Management Certificate, Organizational Leadership

Masters In Business Administration, Information Technology

Bachelor, Computer Science