Chris Meseke Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

• Manage team of User Experience (UX) and User Interface (UI) experts who research and design product enhancements
• Lead a team of developers, QA engineers, and tech writers who deliver weekly enhancements to the field, including tax updates, system database upgrades, extracts and reports necessary to the product line’s continued.
• Drive, refine & communicate the design philosophy, principles, and guidelines in order to ensure consistent application across the product line.
• Utilize and maintain enterprise triage & escalation processes for workload, backlog and solutioning (sizing/effort)
• Coordinate and coach the Product Owner team to establish agile methodologies (sprints, grooming, retrospectives) with the development teams.
• Optimize team communication & collaboration using a variety of platforms to complete project deliverables with forecasting and research recommendations for marketing materials and go-to-market plans

Dallas-Fort Worth Metroplex

 Managed and coached three product owners of our primary payroll products and executed the Product Owner for enterprise level integrations and implementation for mobile apps, multifactor authentication, HR recruiting platform, centralized notification, and delivery automation.  Worked with marketing Solutions Manager and cross-functional teams to build.

Dallas-Fort Worth Metroplex

 Hired a new support team that included a supervisor and four support staff. Implemented team SOPs for the life cycle of client order processing, training and support our integrated Time and Labor platform with our flagship payroll applications. In the first year, outpaced projections and added more than 180 accounts. The add-on product was successfully.

Dallas-Fort Worth Metroplex

 Ensured utilization of annual capitalized budget by preparing detailed Use Cases, using agile forecasting, research and writing comprehensive business cases. Provided guidance during sprint demos and planning to Product Owners which ensured delivery of features matched market and competitive needs.  Successfully project managed and completed four user.

San Francisco Bay Area

 Effectively managed a team of six professionals that provided advanced technical service on three payroll platforms that support 30,000 small businesses. Support for both back office payroll process and direct application support for the 250+ support staff that make up payroll operations.  Lead multiple cross-platform User Acceptance Testing events to.

San Francisco Bay Area

 Expanded Product Owner role by completing numerous analytical reports and projects that developed business cases that supported acquisitions, office relocations, print center consolidations, centralized ACH processing and additional product features. Resulted in fully capitalized annual budget year over year of 150K – 1M.  Participated in the agile.

Greater Seattle Area

 Completed detailed business review of the payroll operations division of BenefitMall to document and create business process for the implementation of Salesforce CRM product.  Served on the implementation project for the initial launch of Salesforce to 500 + users of both sales and operations. Elevated to Salesforce admin and continue to tweak and.

Greater Seattle Area

Supporting all payroll operations and client applications. Created the Access Control Management standards for the KPO business line that lead to payroll application certification within the Keybank suite of products.  Documented and training data loading methods and procedures that reduced the cost to onboard existing small businesses transferring from.

Greater Seattle Area

 Successfully implemented over 100 new Major Market Service small business sales onto Paychex’s service bureau processing center in Seattle.  Lead workshop training courses for user groups that ranged of small business accountants, controllers, payroll staff, HR staff and owners. The workshops ranged from basic payroll processing and HR data entry to.