Chris Michaels Email and Phone Number

- Design, test and deploy e-commerce & informational website properties for numerous clients, including non-profit charities, musicians, and entrepreneurs; assist with site redesigns and overhauls, and also implemented full turnkey solutions- Provide field and phone support, web and database design, IT planning, infrastructure maintenance, and training to small & medium size businesses, and individuals- Perform on-site repair and maintenance of client systems, including diagnosis of applications & operating systems- Support client servers using remote management tools, including network monitoring, backup administration, and analysis of system and application logs- Diagnose client network issues, including cabling faults, switch and hub configuration, router set-up, and Internet connectivity (firewalls and proxies)- Prepare documentation for client instruction on common administrative and application tasks- Manage all financial & operational aspects of company, including sales, billing and marketing

- Served at the Ontario Regional Staff College- Delivered, coordinated, evaluated and contributed to the development of Correctional Skills Training Programs (includes but not restricted to security techniques, employee orientation and continuous learning) at the Correctional Service of Canada (CSC) Ontario Regional College for newly recruited and established CSC Correctional staff- Taught correctional methods and related subjects to CSC staff (primarily newly recruited and established correctional officers as well as other trainers) in a variety of learning activities as a coordinator, lecturer and/or discussion leader in courses and workshop sessions.- Provided national or regional expertise and portfolio management for the teaching of particular subject areas such as firearms, gas, restraint techniques, etc.- Conducted learning needs analyses and evaluation of proposed curriculum, teaching methods and other topics related to adult education for correctional staff.- Contributed to the development of strategies, standards, plans and policies related to the design, delivery, evaluation and validation of training programs.- Supervised the training of correctional officer recruits in Core Training Programs- Monitored/supervised the effectiveness of operational training programs including refresher training for correctional officers in firearms and other correctional methods.- Contributed to the evaluation of the effectiveness of training programs and regional compliance for national and regional training standards.- Assisted in the preparation of estimates of costs for the repair of equipment, the purchase of inventory and the implementation of new courses and validates expenditure projections for annual and multi-year training plans.

- Served at Collins Bay Institution from April to November 2007, at Kingston Penitentiary from November 2007 until its closure in September 2013, and at Millhaven Institution until Jan. 2014 (as a CX-1 and CX-2 Correctional Officer)- On assigned posts, providing information, guidance, management and assistance to offenders in their living unit, and other areas of the institution- Contributing to dynamic security of the institution through proper supervision of inmate activities, and proper operation of security equipment on assigned posts- Training of CX-2 officers on operation of the Smiths Detection IonScan system (Ion Mobility Spectrometry), and development & delivery of training materials and manuals related to the system, as well as the Visitor Control post at the Principal Entrance of Kingston Penitentiary- Troubleshooting, maintenance and clean-up of the HandNet biometric authentication system for staff sign-in at the Principal Entrance of Kingston Penitentiary- Information gathering, assessment and reporting for Threat Risk Assessments for offender visitors as part of the Visitor Control post duties, and assistance in subsequent processing of this information for the offender's OMS records- Familiarity with the offender disciplinary process, including submission and classification of charges, as well as informal resolution, and Insitutional Court- Proficiency with all related legislation, regulations and policies, including all Commissioner's Directives- Familiarity with many relevant forms and reports, including Officer's Statement and Observation Reports, Threat Risk Assessments, Post-Search Reports, and others- Completion of all required periodic recertification in Suicide Prevention, Weapons Recertification, First Aid / CPR / AED, SCBA / Fire Prevention, Chemical Agents, Use of Force, Self-Defence and other related job training

- Provided first-level technical support to computer users at Kingston Penitentiary (as a CS-1 Casual Support Technician)- Assisted with all software, hardware and network issues that affected user operation- Inventoried, catalogued and disposed of computer assets using the ITIMS Inventory Management System- Developed, documented and trained fellow technicians on network management tools for the computer network at Kingston Penitentiary; as part of this major project, identified and corrected several configuration/connection issues that were impeding network performance at the institution- Completed casual timesheets on a biweekly basis for submission to Regional Staffing

- Lead a team of five Inventory Analysts, providing work-related guidance and training (as a Lead Inventory Analyst for the ITM-GTA team)- Interfaced with clients and CGI management on the Inventory Team’s activities and deliverables- Responded to client and internal CGI concerns regarding Inventory reports and projects- Coordinated data gathering, analysis, QA and reporting of monthly and ad-hoc Inventory reports- Worked with other CGI teams on projects and day-to-day business- Engineered, prototyped, and deployed internal solutions for Inventory data and analysis needs- Provided lab management and architecture services to other teams within the ITM-GTA division of CGI

- Worked with internal and external clients to provide engineering, development and production support for all aspects of inventory lifecycle management and processes (as an Inventory Analyst, part of the ITM-GTA team)- Developed, tested, deployed and supported a variety of inventory and management tools, including Centennial Discovery, Microsoft SMS, Altiris, GFI Languard and other infrastructure tools- Coordinated with Field Services technicians and other internal & client-facing teams on all stages of asset lifecycle- Developed, created and automated reporting tools using SQL and Microsoft Access databases, and generated ad-hoc reports using Excel and other reporting tools, as required- Worked with CGI Security team on workstation patch management and virus control

- Provided field and phone support, web and database design, IT planning, infrastructure maintenance, and training to a diverse client base- Performed on-site repair and maintenance of client systems, including diagnosis of applications & operating systems (Install Move Add Change)- Supported client servers using remote management tools, including network monitoring, backup administration, and analysis of system and application logs- Diagnosed client network issues, including cabling faults, switch and hub configuration, router set-up, and Internet connectivity (firewalls and proxies)- Prepared documentation for client instruction on common administrative and application tasks- Managed all financial aspects of company

- Worked as an Intermediate Technical Analyst for the NT/UNIX/Networks team at INTRIA-HP- Successful projects included the rollout of new Intrusion Detection technology (RealSecure from ISS) to the I-HP network space, and the successful pilot and phased rollout of an Enterprise Knowledge Management system within I-HP- Consultation with clients regarding project requirements (design, resources and scheduling)- Co-ordination of NT/Unix/Networks internal resources and other Intria-HP teams to meet project deliverables and costs; included workload planning and logistics- Built, configured and deployed servers and networks as required; included OS and hardware configuration, racking, cabling, troubleshooting and ongoing monitoring- Conducted research into new technologies and methodologies; involved on-line and off-line research, consultation with vendors and other experts, and in-house lab testing & piloting

- Provided Second-Level Support to all Canadian offices and the Metro Toronto Help Desk for desktop/productivity applications (Microsoft Office, IBM Antivirus, and others), working as a National Specialist on the Client Services team- Communicated with front-line support staff and end-users on installation & configuration of these applications on NetWare file servers and Win95 desktop systems; supported for internal PwC customisations of these applications- Documented any new processes, changes and upgrades to the PwC application infrastructure in the appropriate reference databases; assisted with the testing and deployment of these upgrades and changes- Assisted with projects for the various service lines throughout Canada, including training/deployment for SECUR-ID Remote Access Solution across Canada, and desktop/server standardisation projects for various offices- Provided backup second-level support to the other members of the Specialist team and their respective areas of expertise; became familiar with all aspects of second-level support within the Specialist group