Operation Manager for London Bars and Leon

Operation Support Manager with proven track record successfully coordinating activities of multi site and multi unit operations. Comfortable working with people of all level and having an excellent approach, knowledge, management skills and ability to solving problems and development/implementation of essential business process. Duties:• Acting Ops Manager – covering Ops Manager holidays. Direct point of contact/responsibility for £200k a week site. Completing sales & wages… Show more Operation Support Manager with proven track record successfully coordinating activities of multi site and multi unit operations. Comfortable working with people of all level and having an excellent approach, knowledge, management skills and ability to solving problems and development/implementation of essential business process. Duties:• Acting Ops Manager – covering Ops Manager holidays. Direct point of contact/responsibility for £200k a week site. Completing sales & wages conference calls with Ops Director.• Completing upcoming year weekly forecasts, including sales, wages, GP, OSM’s and EBITDA for 9 different units. Taking into account expected PAX numbers, increased MGR, individual unit opportunities/threats, current unit % uplift.• Closely working with Operations Manager in analysing the P&L accounts for potential savings.• Continue to manage the Stores functionAchievement • Substantial financial savings in current role by increasing GP from 68% - 76% in 18 months. • 50% reduction on unaccounted stock. • Wastage minimized to less than 0.5%. • Controlled Cost of Sales (COS) in line with revenue generation. • Established internal auditing system at LCY in line with CCA policy. • Liaise with local supplier for reasonable cost saving. Show less

Overall responsible for daily operations in large-scale onsite and offsite stores predominantly supply chain, logistics and inventory for all 5 units and that its customers are given a world-class culinary experience in airport setting. A proven track record of improving efficiency, delivering high standards, maximizing profits whilst minimizing costs to drive business forward. • Responsible for the formation of a brand new Stores Operation at London City Airport.• Create and… Show more Overall responsible for daily operations in large-scale onsite and offsite stores predominantly supply chain, logistics and inventory for all 5 units and that its customers are given a world-class culinary experience in airport setting. A proven track record of improving efficiency, delivering high standards, maximizing profits whilst minimizing costs to drive business forward. • Responsible for the formation of a brand new Stores Operation at London City Airport.• Create and implement various processes that directly impact on Gross Profit.• Immediately improved site GP results by > 5%.• Successfully lead, motivate and develop a multicultural team to achieve consistently high standards in regards to stock management.• Chair weekly meetings with Multi Unit Manager, Unit Managers and Assistant managers to train, assist and investigate stock variations.• Consistently use the Vendor report, and oversee the inputting of invoices to identify cost saving opportunities.• Plan and execute stock requirements and daily/weekly delivery schedules for 5 units.• Ensure compliance and maintenance of health and safety regulations. Show less

Overall responsible for monitoring and driving a range of KPIs within a fast paced environment inheriting increasing sales, ensuring efficiency maintaining highest standards. Also accountable for leading teams and motivating teams to deliver results. Duties:• Played an influential role in ensuring a smooth company takeover of SSP from Autogrill at London City Airport.• Showed great determination and passion in the opening of three new units.• Recruited, motivated, trained and… Show more Overall responsible for monitoring and driving a range of KPIs within a fast paced environment inheriting increasing sales, ensuring efficiency maintaining highest standards. Also accountable for leading teams and motivating teams to deliver results. Duties:• Played an influential role in ensuring a smooth company takeover of SSP from Autogrill at London City Airport.• Showed great determination and passion in the opening of three new units.• Recruited, motivated, trained and developed a multicultural team.• Efficiently and effectively implemented the required Illy and Panopolis brand standards and processes.• Consistently delivered a customer focused experience within a high volume environment.• Liaised with Head Chef in executing a Production Planner to maximise sales and reduce wastage. Show less

Working as part of a team and responsible for different sections and driving sales to meet target. Duties:• Acting duty manager. Responsible for all Autogrill/SSP outlets in London City Airport, including staff, dealing with customer complaints, increasing sales, problem-solving, stock control, end of day banking reconciliation and chairing investigation meetings.• High level of customer service skills. Ensuring that all customer needs were met, there was 100% product… Show more Working as part of a team and responsible for different sections and driving sales to meet target. Duties:• Acting duty manager. Responsible for all Autogrill/SSP outlets in London City Airport, including staff, dealing with customer complaints, increasing sales, problem-solving, stock control, end of day banking reconciliation and chairing investigation meetings.• High level of customer service skills. Ensuring that all customer needs were met, there was 100% product availability at all times and delivering service with passion and enthusiasm.• A well-respected leader of a very successful team, in which an increase of sales was evident since becoming responsible for outlets. Show less