• Led the development of new features, ensuring thesuccessful delivery of high-quality functionalities.• Trained, mentored, and supported Junior Developers,fostering their growth and professional development.• Thrived in high-pressure situations, swiftly resolving bugsand implementing feature improvements.• Demonstrated end-to-end expertise, spanning from back-end to front-end development.

• Addressed customer and internal inquiries pertaining tomultiple business banking services through phone callsand emails.• Handled incoming calls and effectively resolved system-related queries.• Monitored and promptly responded to queries receivedvia mailboxes.• Investigated and resolved system issues in a timelymanner.• Provided training and support to new colleagues duringthe onboarding process.• Demonstrated exceptional multitasking abilities byproficiently handling queries across four distinct banking systems, surpassing colleagues who focused on a narrower scope.

• Conducted English lessons for diverse groups and individuals with varying proficiency levels.• Customised lesson materials and delivery methods to meet the specific needs of each student.• Prepared engaging games, activities, and lesson plans aligned with appropriate topics and concepts.• Adapted teaching strategies to effectively cater to the class's requirements, such as business-specific or rudimentary English.• Utilised interactive techniques to foster student engagement and enhance their language learning experience.• Significantly improved the English grades of several younger students through targeted instruction and support.• Enabled business students to discuss their jobs using industry-specific terms and concepts confidently.