Actively engage with customers and business partners by continuously coordinating the resolution of dispute and deduction cases.Responsible for management FSCM casesLiaise with counterparts and local Business and Customer Support Group to resolve customer disputes/issues surrounding the accountResponsible for DDM Reporting and issue resolutionSupport investigation and resolution of unidentified payments and deductions by contacting customer directly to request for remittance… Show more Actively engage with customers and business partners by continuously coordinating the resolution of dispute and deduction cases.Responsible for management FSCM casesLiaise with counterparts and local Business and Customer Support Group to resolve customer disputes/issues surrounding the accountResponsible for DDM Reporting and issue resolutionSupport investigation and resolution of unidentified payments and deductions by contacting customer directly to request for remittance details and claim copy, respectively.Ensure completion and timely submission of end of day report/weekly and monthly reportCultivate OTC Culture along with CI and ISO mindset. Perform specific projects and tasks that Team Lead or Team Manager will assign Show less