Chris Mncube Email & Phone Number

With a solid background in Quality Management, I am currently enhancing service excellence as a Quality Analyst at Wipro. My proficiency in data analysis and robust communication skills empower me to identify improvement areas and effectively coach teams for better performance. The core of my work revolves around monitoring calls, providing key feedback to operations, and recognizing significant trends that inform strategic decisions.The past year and a half have been focused on delivering quality assurance through comprehensive call evaluations and actionable feedback. At Wipro, our team's collaborative efforts in daily calibration calls have been pivotal in maintaining and enhancing client satisfaction. My goal is to consistently embody the organization's values of integrity and innovation by bringing diverse perspectives to the quality domain, thereby contributing to our collective success and upholding the highest standards of service delivery.